Self-Help is looking for a Branch Manager to oversee our Rosman, NC, branch. The Branch Manager will drive the branch toward strong economic performance including achieving branch goals and budgets; community relations and new business development; originating mortgage loans; staffing branch operations; supervising and developing member service representatives; ensuring effective and efficient member service, maintaining adherence to branch operating policies and procedures, and maintaining appropriate facilities and equipment.

Essential Responsibilities:

• Manage the branch toward a strong economic performance. Develop branch level production goals, budgets and operating plans to achieve them. Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service.
• Ensure adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets.
• Develop and execute action plans to improve operational policies, procedures and controls, and mitigate controllable losses in operations.
• Prioritize daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone’s time is maximized to serve the member.
• Oversee the physical facilities and equipment of the branch office and establish appropriate safety practices for employees.
• Operate within assigned credit authority to approve or deny loans as provided by law and Credit Union Policy.
• Conduct community relations and new business development to enhance credit union reputation and demand for products and services.
• Supervise branch staff to deliver effective and efficient member service. Fill in and support staff as needed. Responsible for hiring, employee development, performance management, and compensation review for branch staff. Maintain appropriate staffing levels and camaraderie within the branch in consultation with the supervisors of all staff located within the branch.
• Develop mortgage loan business by developing referral networks and community and member outreach. Pre-qualify loan applicants by examining borrower information and documentation, assessing credit-worthiness, determining adequacy of income, credit and collateral and calculating repayment risk.
• Comply with all federal and state mortgage regulations and disclosure requirements.
• Perform other duties and projects as assigned.

Desired Qualifications:

• Bachelor’s degree and 5 years of banking or retail experience including 2 years of supervisory and community outreach experience or equivalent combination of education and/or experience.
• Extensive knowledge of bank products, policies, procedures, services, operations and audit/compliance.
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Word, Excel and PowerPoint
• May be required to travel to cover other branches.
• Flexibility in working hours, including evenings, weekends and holidays.
• One to three years’ experience in financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package

Application:

Visit our Careers Page to apply for this position. This position will remain posted until filled. About Us: Self-Help Credit Union was chartered in 1983 to build a network of branches that partner with working families and communities often underserved by the financial marketplace. With over $1.6 billion in assets and serving more than 92,500 members in 32 branches - six in Florida, 22 in North Carolina, three in South Carolina, and one in Virginia - Self-Help Credit Union is one of the fastest-growing community development financial institutions in the country. It is part of the Self-Help family of non-profit organizations whose collective mission is to create and protect ownership and economic opportunity for all. For over 41 years, the national Center for Community Self-Help and its affiliates have provided more than $11 billion in financing to help over 198,000 people buy homes, start and grow businesses, and build wealth. For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.