Job description
Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individuals experiencing crisis, opioid use disorder, homelessness, and mental illness.JOB SUMMARY
The Business System Analyst analyzes current business processes, analyzes systems, and makes recommendations for improvement. This position collaborates with internal and external teams to understand, define, and replicate best practices related to data quality and integrity programs.
The Business System Analyst dictates and participates in various stages of project lifecycle; provides pre- and post-implementation support; facilitates transition to administrative and/or clinical teams; provides substantial input into the development and implementation of project plans and system design.
** This position is remote, however if applying out of state, candidate must be able to accommodate business needs for Arizona.
ESSENTIAL JOB DUTIES OR RESPONSIBILITIES
System Analysis and Design
- Analyzes systems and procedures, including consulting with users, to determine hardware, software or system functional specifications.
- Creates and maintains initial system specifications, mock-ups, change logs, and report definition templates based on and related to user or system design specification.
- Manages projects for new EMR related applications and/or enhancements to existing applications.
- Coordinates software updates and changes with users.
- Creates and presents reports to executive team members and shareholders to support recommendations.
- Develops training and operational procedures to increase productivity.
- Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities.
- Acts as both a business analyst and project manager on small to mid-sized IT related agency projects
- Manages development ticket queue and acts as an intermediary for EMR vendor related ticket escalations.
- Leads daily development stand up meetings.
- Follows established escalation and notification procedures.
- Assists in application testing and auditing for upgrades and enhancements.
- Performs front-end system configuration and/or related changes.
- Provides technical support to users when necessary.
- Coordinates Nextgen system related trainings.
This position does not have supervisory responsibilities.
MINIMUM EDUCATION & EXPERIENCE REQUIRED
- A Bachelor’s degree in business or related field required. Master’s degree preferred.
- Healthcare experience strongly preferred.
- Demonstrated understanding of business process as it relates to experience in the field required.
- General knowledge of methodologies and techniques for systems analysis and design, business process modeling, requirements gathering, quality assurance, and software development required.
- Experience with the NextGen Enterprise EMR preferred.
- Or equivalent combination of education and experience.
- Valid identification.
- Excellent diagnostic, troubleshooting, and problem-solving skills.
- Candidate must have or earn a Certified Health Data Analyst (CHDA®) AHIMA certification within one year.
- Ability to quantify and communicate business cases and sense of urgency related to IT support and projects.
- Able to adhere to all compliance regulations including, HIPAA; Fraud, Waste, and Abuse; Harassment; etc.
- Able to read and comprehend information without difficulty.
- Able to type 40/wpm.
- Able to utilize Microsoft systems such as Outlook, Word, and Excel.
- Able to coherently communicate with others.
- Able to synthesize complex information and report it to others in a calm and precise manner.
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Able to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.
- Able to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
- Able to work well with others and can be depended upon to follow through with task completion and be available to assist.
- Able to follow the established chain of command and does not create situations that would call into question the authority of supervisor or impede their ability to manage the facility or program.
- Ability to treat everyone in a positive, courteous, and healthy way. Actively engages employees with meaningful efforts to foster a culture of positive morale.
- Able to adhere to a principle of “Do no Harm” by demonstrating personal integrity in interactions with staff, patients, and public. This is also demonstrated by one’s ability to perform assigned duties in a competent manner without the violation of Community Bridges policies/processes, patient and/or employee rights, or violation of State, Federal, or local laws.
- Able to perform work neatly and completely. All work is completed within the time allowed for task per policy.
- Ability to treat community stakeholders (police, fire, probation, businesses, clergy, insurance companies, providers, Health Plan, concerned citizens, etc.) with the utmost respect and assisted to the best of our ability in each case. Never saying “no” but always assisting each request within the context of the agency mission and purpose. Is evidenced by not receiving a community complaint or excelling in customer service.
- Ability to remain focused on their professional skill and does not deviate into areas for which they have no training or expertise.
- Ability to alert and awake throughout the entirety of a scheduled shift. Schedules time off or other related absences within the time allotted by Community Bridges Policy and adheres to the policies around absenteeism.
- Able to promote empathy, warmth and understanding; Treats each patient with respect and dignity while always keeping in mind their cultural, psychological, medical, social, and humanistic needs.
- Ability to identify and resolve problems in a timely manner.
- Ability to make sound and accurate judgments.
- Ability to set and achieves challenging goals.
- Ability to write clearly and informatively.
- Able to improve and promote quality.
- Able to follow policies and procedures.
- Able to prioritize and plan work activities; uses time efficiently.
- Able to approach others in a tactful manner; treats others with respect and consideration regardless of their status or position.
- Able to observe safety and security procedure; Reports potentially unsafe conditions.
- Able to meet productivity standards.
- Able to adapt to changes in the work environment.·
- Ability to display original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.
Able to understand the overall strategic direction and initiatives set forth for the department. Applies knowledge and experience to analyze and assist with solving moderate-to-complex issues involving some ambiguity. Able to develop solutions for improvement of systems.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to complete all aspects of this position’s assigned training plan.
- While performing the duties of this job, the employee is frequently required to: Walk, Use hands and fingers, Handle or feel objects, tools, or controls, and talk or hear, Stand and sit, Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- Medical, Dental, Vision, Disability, Life, Supplemental plans - Hospital indemnity/ Critical Illness, Pet Insurance, Dependent Care Savings, Health Care Savings, 401K with employer match - 100% vested upon enrollment, Generous PTO accrual, Wellness programs, Tuition Reimbursement and Scholarship Programs, incentives, and more!
- For the past four years, The Phoenix Business Journal has recognized CBI as one of the top ten healthiest mid-size employers in the Valley.
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