CAGE SUPERVISOR

Revised 1/2022 HT

REPORTING TO: Lead Cage Supervisor or CFO

CLASSIFICATION: Non-Management, Hourly, Regular, Full-Time

SECURITY CLEARANCE: CLASS III

BENEFITS: Eligible employees (working 30 hours or more) to receive medical, dental, and
vision insurance, 401 (k) retirement plan, life and accidental death and

dismemberment insurance, flexible spending accounts, supplemental life

insurance, and employee assistance program. Additional benefits include

company paid holidays, sick leave, vacation, paid jury duty, paid bereavement

leave, and employee discounts.

INTRODUCTION

Reporting to the Cage Lead Supervisor, the Cage Shift Supervisor’s primary purpose is to monitor and supervise the

operation and adherence, in the Cage, to internal controls, rules, regulations, and department policies and procedures,

in the absence of the Cage Manager or Assistant Cage Manager

MAJOR DUTIES AND RESPONSIBILITIES

1. Responsible for the supervision of Cage personnel and operations during the absence of the Cage Manager,
in adherence with the department policies, procedures, rules, and regulations.

2. Responsible for maintaining excellent employee and guest relations, which includes greeting all guests
approaching the cage pleasantly and promptly.

3. Maintain all assigned records and reports in accordance with department regulations in a timely and accurate
manner.

4. Research and resolve discrepancies in cash desks.
5. Keep Cage Manager informed and advised of any inequities in cash desks.
6. Maintain a Cash Desk, Employee/Chip cash desk or Main Bank as assigned.
7. Responsible for redeeming cash equivalents, redeeming chips, operating check cashing terminals, completing

computerized transactions, and counting cash back accurately.

8. Issue keys according to key policy.

ADDITIONAL DUTIES

1. Adheres to Casino standards for guest service and confidentiality.
2. Refers guest problems or complaints to appropriate supervisors according to Casino policies.
3. Reports and documents any observed or known safety hazard, conditions or unsafe practices and procedures

to management immediately.

4. Performs other job-related duties as directed.

KNOWLEDGE, SKILLS AND ABILITIES 

Knowledge and understanding of Title 31. 

Ability to communicate orally and in writing. Individual should be able to express self in a clear and concise
manner for the purpose of correspondence, reports, instructions, etc. Ability to effectively convey

information between staff and guests. 

Ability to effectively supervise staff, to define and delegate responsibilities. 

Ability to perform and calculate basic math equations. 

Must possess and demonstrate professional and courteous customer service skills. 

Knowledge and ability to operate computer and various software programs, to include spreadsheet
application.

CAGE SUPERVISOR

Revised 1/2022 HT 

Ability and willingness to work in a team atmosphere in order to ensure a consistent level of efficient
customer service. 

Ability to function effectively under pressure of time and/or demands of several tasks at once by effectively
planning, organizing and prioritizing workload. 

Knowledge of standard filing systems in order to prepare, file, and retrieve various documents/reports. 

Willingness to work irregular schedules which will include weekends and holidays. 

Ability to maintain confidentiality of records and information pertinent to the nature of the work.

SUPERVISORY CONTROLS

The Cage Shift Supervisor works under the direct supervision of the Lead Cage Supervisor who provides general

instructions. Work is assigned in terms of urgency and objectives. The Cage Shift Supervisor must be able to work

independently and follow directions.

QUALIFICATIONS, EXPERIENCE AND EDUCATION 

High School Diploma or equivalent. REQUIRED 
Must be at least 21 years of age. REQUIRED 
One (1) year of supervisory experience. REQUIRED 
Two (2) years cash handling experience. REQUIRED 
One or more years of Casino Cage Experience PREFERRED 
Minimum of one (1) year experience in 10-key, spreadsheet, and word processing application. PREFERRED 
Two (2) years cashiering experience. REQUIRED 
Must submit to and clear a pre-employment Alcohol/Drug Screen. REQUIRED 
Must be Licensable by the Klamath Tribes Gaming Regulatory Commission. REQUIRED 
Must submit to and clear an extensive Criminal Background Check. REQUIRED 
Indian Preference will apply.

COVID-19 CONSIDERATIONS

All Team Members are required under The Klamath Tribes’ Mandatory COVID-19 Vaccination Policy to be fully

vaccinated for COVID-19, unless they have an approved medical or religious exemption. In addition, All Team

Members are required to self-report on the Kokomo system. Sanitation and cleanliness protocols are strictly enforced.

These guidelines may change as needed and advised.

ACKNOWLEDGEMENT

This job description is intended to provide an overview of the requirements of the position. I have read this job

description and fully understand the requirements set forth therein. I also understand that this is to be used as a guide

and not necessarily all-inclusive of the position duties. The job may require other essential and/or non-essential

functions, tasks, duties, or responsibilities not listed herein that I will be responsible for performing other duties as

assigned. I further understand that this job description does not constitute an employment contract with KLA-MO-

YA Casino Corporation.