Job description
At our Company, we grow People, Brands, and Businesses! We are seeking a dynamic Call Center Representative whose primary responsibility is to provide outstanding customer service to our customers and business partners. This role will act as the main point of contact for customer orders, requests, and must provide precise documentation regarding all calls and requests.
Take this opportunity to join North America’s leading business solutions provider and build your career working with amazing people in a growing industry! Apply today!
What we offer:
- Full-Time Benefits (Medical, Dental, Vision, Life)
- 401(k) with company match
- Training and Career Development
- Generous Paid Time-Off
Responsibilities:
- Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls.
- Enter and process customer orders and requests in an accurate, timely and efficient manner.
- Must meet or exceed quality metrics and customer expectations.
- Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses.
- Apply departmental policies and procedures to resolve complex situations.
Qualifications:
- High School Diploma or GED required; Associate’s Degree or equivalent experience is preferred
- 1-3 years of experience in customer service in a call center environment
- Excellent written communication and verbal communication skills
- Excellent customer service orientation
- Ability to research and analyze data effectively
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Position Summary
Essential Job Duties and Responsibilities
- Answer incoming calls from customers, document all necessary information and take comprehensive notes regarding calls
- Enter and process customer orders and requests in an accurate, timely and efficient manner
- Must meet or exceed quality metrics and customer expectations
- Use excellent communication and customer service skills to provide customers with accurate, consistent, and timely responses
Apply departmental policies and procedures to resolve complex situations
Direct Reports
This position does not have supervisory responsibilities for direct reports
Indirect Reports
This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
- Travel and Driving are not essential duties or functions of this job
Education Level:
(Required): High School Diploma or GED
Field of Study/Area of Experience
- 1-3 years of experience in customer service in a call center environment
- Excellent written communication and verbal communication skills
- Excellent customer service orientation
- Ability to research and analyze data effectively
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions:
Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.
The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
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