Job description
Overview:
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 14 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
Job Summary:
Under the supervision of the Regional Business Manager, administers and supports all facets of the Camp Operating Group program registration process. The responsibilities of this part-time position includes but are not limited to: frontline customer service and sales representation, assist with camper sales, managing camper registrations, revenue processing, accounting transactions, logistical processing of marketing mailings, accurate record keeping and filing, assist with camp store and assistance in management of office machines and supplies and miscellanous support for general camp operations. Carry out the mission of YMCA of Metropolitan Chicago.
Scope of Responsibilities:
Requirements:
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
Child Abuse Prevention:
Be Part of Our Mission
The mission of the YMCA of Metro Chicago is to develop strong children, families and communities across Metropolitan Chicago through academic readiness, character development, violence prevention, fitness and healthy living. Our network of 14 membership centers, five camps, early learning, school-aged and other programs at 100+ sites in the city and suburbs provides everyone with a safe place to learn, play and grow. In this role, you'll be an integral part of ensuring the YMCA continues to be a leader in making our city a world-class place to live and raise a family. So you're not just impacting a bottom line, you're impacting people and communities all over Chicagoland.
Job Summary:
Under the supervision of the Regional Business Manager, administers and supports all facets of the Camp Operating Group program registration process. The responsibilities of this part-time position includes but are not limited to: frontline customer service and sales representation, assist with camper sales, managing camper registrations, revenue processing, accounting transactions, logistical processing of marketing mailings, accurate record keeping and filing, assist with camp store and assistance in management of office machines and supplies and miscellanous support for general camp operations. Carry out the mission of YMCA of Metropolitan Chicago.
Scope of Responsibilities:
- Ensure proper following of all procedures, policies and public relations at all times.
- Act as a team member, working closely with other staff on all interrelated matters.
- In conjunction with the camp program director, co-administrates and assists with the selling of camp sessions.
- First line communication to camp constituents.
- Develop relationships with camp customers, be attentive to their needs.
- Answer phones with a strong emphasis on customer service.
- Oversee and manage the camper registration process for resident, day, winter and family camp programs; Assist as needed in writing and distributing user group agreements.
- Administer all financial transactions related to revenue.
- Administer and manage financial accounts for campers and guests.
- Assist with bank deposits.
- Assist with technical & logistical processing of all marketing initiatives and mailings.
- Maintain and manage camper database.
- Work with the year round business office to make sure all business functions are professional, efficient and accurate.
- Responsible for office supply inventory, purchasing and distribution of supplies.
- Responsible for maintaining accurate files and records.
- Assist with overseeing the maintenance and functionality of all office equipment including copiers, phone systems etc.
- All other duties as assigned.
Requirements:
- High School Diploma.
- At least 3 years experience in office administration, camp operations, sales, and/or expereience in general bookkeeping.
- Previous sales/customer service experience required.
- Proficient in Microsoft Word, Excel, Powerpoint, Google mail and documents, and similar software.
- Experience and strong knowledge of social media is a preferred.
- Ability to work with other seasonal and/or full time business office staff is required.
- Must be an energetic person committed to the YMCA mission.
- Ability to work occasional weekends or evenings.
- Excellent organizational and communication skills.
YMCA Vaccine Policy
We’re committed to the health and wellness of our employees, members, program participants, and those most vulnerable. If hired by the YMCA, you will be required to provide proof of COVID-19 vaccination no later than two (2) days prior to your start date unless an exemption for a medical condition or sincerely-held religious beliefs is granted.
Our staff is the Y's greatest asset. Our teams provide valuable skills, knowledge, and passion that is essential to the contribution and positive impact in our communities, which is why we offer Y employees numerous perks and benefits, including:
- Comprehensive benefits package for eligible employees
- Opportunity for eligible employees to participate in the Y's retirement fund
- Be part of a team that is passionate about building and sustaining an inclusive and equitable environment for all staff, volunteers, and members
- Do meaningful work and contribute to the advancement of the YMCA vision by meeting the needs of the people in our communities
- Complimentary Adult YMCA membership and an employee discount on select programs
- Career advancement opportunities - grow your career at the Y!
Child Abuse Prevention:
Supports the YMCA’s commitment to child abuse prevention by:
- Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
- Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
- Reporting any suspicious behavior and violation of policy and procedures to your supervisor
- Completing all child abuse prevention training as required
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