Summary

Providing medical case management, mental health and/or substance use services, crisis intervention and linkage to community resources for individuals with a history of persistent mental illness and/or substance use; ensures clients receive the maximum benefit from all interventions in an integrated health care setting. Ensuring a safe, nurturing environment for clients that fosters a sense of hope, dignity and recovery.

Primary Duties:

• Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with support agencies including, support groups, Medicare/Medi-Cal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
• Provides individual/group supportive counseling and psycho-education to assist clients to navigate the healthcare system and manage physical health to promote recovery and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the program clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care.
• Meets Agency client service expectations.
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Develops and maintains clinical skills through seminars, workshops, or other forms of continuing education/training related to individuals with a history of mental illness and/or substance use disorders.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Provides social rehabilitation services to clients and their families individually and/or group setting.
• Participates in community resource and/or health fairs.
• Provides parenting resources to individuals, groups or the community at large.

Requirements

• Current knowledge of all job specific skills including crisis intervention and multicultural and socio- economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide services in a variety of settings, including outpatient and field based locations (home, school, etc.).
• Ability to utilize data, outcomes, experience and judgment to make effective business and therapeutic decisions.
• Demonstrate commitment to team objectives and Didi Hirsch mission.
• Adapt to changing needs by acquiring new skills and knowledge.
• Ability to transport clients using personal or Agency vehicle and/or public transportation.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)