Job description
Summary/Objective
The Case Manager will provide support to assigned clients and facilitate/link clients to appropriate community service resources. Assist and support clinical services as needed in cooperation with the treatment team.
Essential Functions
Receives referrals for Case Management services/treatment from therapists; provides an initial and ongoing assessment of client needs for case management, treatment, support, and/or skills training. Is familiar with community resources and makes appropriate referrals and/ or links clients to those resources.
Provides case management monitoring of the Client's condition(s) and progress or lack of progress and communicates this to the primary therapist.
Advocates on behalf of the Client to ensure his/her access to needed resources and ensure their rights are respected.
Provides case management emergency services during work hours and after hours as assigned.
Provides psychiatric rehabilitation services to all clients in need, including readiness assessment, skills training on an individual and group basis, assisting Clinicians who facilitate group activities, and case management to improve the Client's functioning and assist the Client in being successful in his/her treatment goals.
Carries out all psychiatric rehabilitation services by Client's treatment plan and goals and identifies possible service needs to the primary Clinician in support of comprehensive treatment planning.
Provides liaison services to state and local hospitals as needed.
Provides liaison services to community partners, such as attending meetings, facilitating communication, and answering questions about services within the agency.
Provides program and case consultation and education services as needed.
Responsible for tracking supported employment activities, and assists with the development and implementation of supported employment programming as directed by the supervisor and Clinic Director.
According to the Policies and Procedures for Volunteers of America Northern Rockies.
Provides documentation reflecting the course of treatment on time.
Actively participates in supervision meetings, clinic meetings, case discussions, planning for treatment provision, and agency development required training activities.
Maintains a suitable professional demeanor that includes: contributing to a positive work environment within VOANR through dependability, flexibility, cooperation, supportiveness and respect for others, communication, creativity, ethical behavior, and appropriate appearance.
Maintains therapeutic responsibility for the collection of fees.
Accurately completes all necessary intake elements, admission process and meets all appropriate releases.
Other duties as assigned.
Competencies
Proficiency with computers
Proficiency with Microsoft Office software: Outlook, Word, Excel
Ability to learn new computer software quickly
Proficiency with modern standard office equipment
Excellent attention to detail and organizational skills
Successfully interact with clients and team members in a professional manner
Ability to prioritize and manage multiple tasks concurrently
Demonstrate independent work initiative and sound judgment
Work Environment
This job operates in a residential facility environment. This role routinely uses standard office equipment such as laptops, photocopiers, and smartphones.
Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.
While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require lifting files, opening filing cabinets, and bending or standing on a stool as necessary.
Travel
Little travel is required for this position.
Required Education, Experience, or Eligibility Qualifications
- Bachelor's Degree in Psychology, Social Work, or related field
Two or more years of Case Management experience
Preferred Education and Experience
More than two years of experience in Case Management
EEO Statement
VOA is an Equal Opportunity Employer (EEO) and complies with the Americans with Disabilities Act (ADA) and the Americans with Disabilities Amendments Act (ADAAA).
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