At Heartland Family Service, we are committed to building a culture is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Performs skilled programmatic duties of a routine nature, while providing support services to victims of domestic violence and sexual assault.

Compensation: $16.31 to $21.38 per hour (based on experience)

Work Schedule: varied schedule in a 24/7 shelter, must be available days, weekends, and holidays.

• Responds to all crisis calls, assesses situation, gathers information and provides appropriate and accurate referrals and information, maintaining strict confidentiality.
• Completes intake information with incoming clients.
• Implements case management plans and provides support services to victims of domestic violence under the direction of Safe Haven Coordinator.
• Does follow-up with individual clients as assigned and updates goal planning as client goals change.
• Responsible for maintenance and upkeep of facility, including monitoring residents’ activities.
• Develops supporting relationship with clients.
• Advocates for clients in the community.
• Able to work independently with little supervision during shift.
• Maintains required records and statistical information.
• Assists with training incoming staff and volunteers in Safe Haven facility.
• Facilitate in-house/education support groups as assigned.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible in order to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Essential functions of this job is to be performed on company physical work site.
• Performs other program related duties as assigned.

• DENOTES ESSENTIAL JOB FUNCTIONS

MINIMUM QUALIFICATIONS

• High School Diploma.
• Two years’ experience.
• Valid driver’s license/acceptable driving record.

Required

Required