Job description

The mission of the Mexican American Opportunity Foundation (MAOF) is to provide for the socio-economic betterment of the greater Latino community of California, while preserving the pride, values and heritage of the Mexican American culture.

JOB DESCRIPTION
Title: Case Specialist

Department: CalWORK’s Stage 1, 2, 3 and APP

FLSA Status: Non-exempt, Hourly

Supervised by: Program Director and/or Designee

General Summary: Case Specialist is responsible to provide case management services to families enrolled in the subsidized childcare program. Case Specialists will perform their duties in compliance with their funding source contracts and guidelines.

Essential Duties and Responsibilities:
Duties may include, but not limited to the following:

• Ensure that all assigned cases are maintained up to date and are re-certified in compliance with contracts Funding Terms & Conditions and agency policies and procedures.
• Perform case maintenance such as initial enrollments, re-certifications, provider changes and any other job-related duties
• Maintain accurate caseload.
• Maintain an ongoing appointment book to ensure that the appointment is given sufficient time to complete the purpose of visit by the participant.
• Obtain, read, and understand program Funding Terms & Conditions, program philosophy, the personnel handbook, parent and provider handbooks and any other job-related material covering all aspects of the program.
• Must have the ability to follow up on all cases to ensure that all contract information is accurate.
• Assist with provider and parent concerns, to resolve issues affecting program.
• Print and mail out all assigned caseload attendance logs to the childcare provider in a timely manner.
• Recruit families in need of care and maintain up to date eligibility list.
• Enroll families, in accordance with all applicable rules and regulations, as directed by Program Supervisor/Manager/Director.
• Ability to process, bill, and reconcile family fee payments and accounts, in accordance with all applicable rules and regulations.
• Adhere to organization and program policies, standards, and procedures.
• Safeguards confidentiality of information and records.
• Regular attendance based on program needs and requirements.
• Duties and responsibilities may be added, deleted, and/or changed at the discretion of the program.
• Performs other related duties as assigned.

Qualifications (Knowledge, Education, Skills and Experience):

• High School Diploma or equivalent; AA degree or higher preferred.
• Bi-lingual Spanish/ English required.
• Ability to work Monday through Friday, regular schedule hours and on weekends if needed.
• Proficient in reading, writing, math, and understanding of work-related material.
• Strong written and oral communication skills required.
• Excellent customer service and problem resolution skills.
• Computer skills with proficiency in Microsoft Office and internet.
• Experience handling sensitive and confidential matters.
• Experience working with childcare providers and CalWORKs participants receiving subsidized childcare assistance preferred.
• Sincere commitment to provide quality service to the public.
• Sensitivity and ability to work well with diverse social, ethnic, religious, and cultural groups.
• Must be able to work with minimum supervision in a fast-paced environment.
• Must be in good physical and mental condition.
• Must pass T.B. test, drug screening and physical examination.
• Successful background and criminal clearance required and maintained, but not limited to California Department of Justice (DOJ), Federal Bureau of Investigation (FBI), and Child Abuse Index, or as required by the program.
• Must always possess Live Scan clearance during employment. Revoked fingerprint clearance will lead to immediate termination of employment.
• Ability to maintain cooperative, diplomatic working relationships with co-workers, supervisors, and the public; work as part of a team and collaborate with colleagues; and complete projects under the tight deadlines even when there are competing requirements and changes in assignments.

Physical Demands:
The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Work Environment:
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.

MAOF is committed to a diverse workforce. As part of this commitment, MAOF provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.