Catering Manager
Full Time
Cincinnati, OH 45227
$50,000 - $52,000 a year
Posted Just posted
Job description
Social Catering Manager
DEPARTMENT: Sales & Marketing
REPORTS TO: Director of Sales
STATUS: Exempt
The Social Catering Manager is responsible for effectively selling the event space, food and beverage, and function planning services of the hotel to maximize revenues and profits for the hotel. The Social Catering Manager establishes new accounts, generates revenues, completes banquet event orders, and books repeat business while keeping quality consistently high.
Education & Experience
At least 2 years of progressive experience in a hotel or related field; or a college degree and 1 year of related experience.
Physical requirements
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
- Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Must work well in stressful, high pressure situations
- Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing name tags.
- Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to show initiative, including anticipating guest or operational needs
- Perform other duties as requested by management.
Fundamental Requirements
- Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner
- Maintain regular attendance in compliance with AT Hospitality standards, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Comply at all times with AT Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a warm and friendly demeanor at all times
- Respond to guest complaints in a timely manner
- Work with other Sales Managers and keep them informed of F&B issues as they arise
- Keep Director of Sales fully informed of all problems or matters requiring his/her attention
- Know meeting room sets and capabilities
- Re-solicit past local accounts, generate new business
- Set solicitation goals with the Director of Sales, and meet or exceed solicitation goals and revenue goals.
- Meet and greet-in-house guests upon arrival, review the course of events and introduce other staff members (Banquet Manager, Captain, etc.)
- Develop menus and agendas, ensure BEO’s are issued, and complete all pertinent correspondence with outside vendors to finalize programs
- Understand the Catering incentive program
- Manage booking pace
- Handle inquiry calls and outside sales calls. Follow through to completion of function(s).
- Maintain pricing integrity and propose upscale menus for all groups
- Interact with outside planners and vendors for special events
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Prepare and submit required reports in a timely manner
- Comply with weekly and monthly forecasting procedures
- Assist in planning and executing internal meetings and events
- Use feedback from Meeting Planners to improve service quality
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