OrthoNebraska is adding a Centralized Scheduler to our team! Now more than ever, there is a rise in on-demand healthcare. At OrthoNebraska, we strive to make the region’s most highly rated orthopedic care easier to access for our patients, whenever and wherever they are! We stay true to what has made OrthoNebraska so successful, by embracing the journey and providing an unmatched experience. Come join our team of committed experts working together to support each patient, and each other.

The Center for Medicare & Medicaid Services (CMS) requires all healthcare workers, as well as individuals who interact with healthcare workers in a work setting, be fully vaccinated against COVID-19 as a condition of employment unless a medical or religious exemption is approved. At this time, fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. Final candidates must be fully vaccinated as of their first day of employment. As a condition of employment, newly hired team members will be required to provide proof of their COVID-19 vaccination or apply for a medical or religious exemption.

Department/Position Details/Duties:

• Schedule appointments for multiple locations and providers, adhering to defined scheduling protocols.
• Provide exceptional customer service to internal and external customers.
• Manage high volumes of inbound and outbound calls in a timely manner.
• Identify customer’s needs, clarify information, and utilize resources to provide solutions and/or alternatives.
• Accurately direct internal and external phone calls to the appropriate departments.
• Collect required patient demographic information with accuracy to register patient accounts.
• Direct patients and guests to appropriate settings.
• Utilize interpersonal skills with all customers in the daily performance of duties.
• Work collaboratively within a team environment, as well as other departments, to achieve defined goals.
• Regularly attend and actively participate in meetings.
• Maintain confidentiality and demonstrate respect for patient rights.

Skills Needed:

• Prior experience in a healthcare or call center environment, and/or knowledge of Medical Terminology is encouraged.
• Must be detail-oriented, with effective communication skills, and the ability to utilize creative problem-solving.
• Previous experience with medical software, such as Cerner, is helpful.
• Ability to adapt to rapidly changing environments using critical thinking while meeting our customer’s demands and deadlines.
• Participation by all members to support the team environment.

Position Requirements:

Education:

• High School diploma or equivalent required.

Experience:

• 2- 3 years of prior customer service preferred

Physical:

• This position is classified as Sedentary Work in the Dictionary of Occupational Titles, requiring the exertion of up to 10 pounds of force occasionally (up to 33% of the time) and/or a negligible amount of force frequently (33%-66% of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.