Job description

This position is for Services Testing Assistant.

• Register drive-thru and/or walk-up patients and assist individuals seeking a COVID test
• Follow NARA NW data security and HIPAA protocols
• Review and audit online information to ensure completeness; request, verify, and/or enter/update patient information.
• For proper test administration, collect and record insurance information, driver's license, or identification card information, as appropriate.
• Engage directly with patients to ensure they are correctly entered in the patient registration system, including collecting required information to ensure appropriate data processing for accurate communication regarding results.
• Provide accurate and complete information regarding COVID-19 testing program, including explaining the swabbing processing, and answering frequently asked questions.
• Accurately write out and perform proper verification of patient information to their paperwork, labels, and tubes.
• Respond to customer inquiries and complaints; research problems; resolve and reconcile discrepancies; prepare documents to make adjustments and corrections when errors are detected; and refer customer service requests to appropriate personnel for disposition and follow up whenever appropriate.
• Update and maintain accurate account information and customer records in computerized customer information/database systems by inputting new information and changes, and maintain statistical records and generate reports, as requested.
• Provide a high standard of customer service and assistance to all patient populations, particularly American Indian/Alaska Native and BIPOC individuals, LGBTQI2S clients, individuals needing in-person or online interpreter services, and those clients experiencing houselessness.
• Assist patients, as needed, in the COVID-19 specimen collection procedure.
• Follow all safety protocols, wearing assigned personal protective equipment, and follow all site infection prevention procedures.
• Receive supply inventory shipments and accurately document their arrival.
• Notify site leadership in a timely manner of any operation, patient, facility issues or improvements that arise.
• Other duties as assigned.

Requirements:

• Medical Assistant Certification
• High school graduation or equivalent AND one year of clerical experience involving customer service, public contact, and/or experience in a billing processing (or a combination of education and/or training and/or experience which provides an equivalent background.
• Flexibility to work at any NARA NW site and/or COVID-19 test collection area.
• Ability to communicate effectively, both verbally and in writing.
• Unrestricted driver’s license

Preferred career experience:

• Experience in a laboratory environment.
• Experience working with Excel, Centricity, Microsoft Word, Microsoft Outlook, Smartsheets.
• Proficient in a non-English language.

Our agency follows federal guidelines for Controlled Substances in accordance (Title 5, Code of Federal Regulations, part 731 (5 C.F.R. part 731). All employees are required to pass a pre-employment background check and pre-employment drug test.

NARA NW is fully committed to supporting sobriety. All employees must agree to model sobriety, both on and off the job, including no alcohol drinking, no illicit drug use, no marijuana use, and no prescription drug abuse behavior. If in recovery, must have been sober/clean for a length of time sufficient to demonstrate that will be able to model sobriety.

EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).

COVID-19 considerations: The Native American Rehabilitation Association of the Northwest, Inc. (NARA) now requires that anyone working for NARA be fully vaccinated from COVID-19.

Job Type: Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Referral program
• Relocation assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Infectious Disease

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• In-person
• Medical office
• Remote

COVID-19 considerations:
All employees must be COVID-19 vaccinated and show proof.

Ability to commute/relocate:

• Portland, OR 97233: Reliably commute or planning to relocate before starting work (Required)

Experience:

• EMR systems: 1 year (Preferred)
• Vital signs: 1 year (Preferred)

License/Certification:

• BLS Certification (Preferred)
• Certified Medical Assistant (Preferred)

Work Location: One location

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