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• Paid Vacation, Paid Sick Leave and 11 Paid Federal Holidays!
• Medical/Dental/Vision, LTD/STD/Life, and Health Savings Account available!
• Annual CME Stipend and License/Certification Reimbursement!
• Matching 401K!

Job Specific Details:

• Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports Primary Care Manager (PCM) by booking the patient with the appropriate access to care and allocating the appropriate standard appointment type.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA or Military Health System (MHS) GENESIS.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
• Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
• Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
• The appointment clerks will also support medical records, release of information, clinic front desk reception, appointment template development/maintenance when not needed in the patient appointing area (due to decreased demand) and those departments are negatively impacted by leave, TDYs, deployments, etc.

• Degree: Certificate
• Education: Completion of a Certfied Nursing Assistant program.
• Experience: One year of experience as a certified nursing assistant after graduation
• Certification: Possess and maintain certification as a certified nursing assistant
• Life Support Certification: Possess a current AHA or ARC BLS Healthcare Provider certification.
• Security: Must possess ability to pass a Government background check/security clearance.