Job description
About NCR
NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
CHARGEBACK ANALYST (RISK MANAGEMENT DEPARTMENT)
A chargeback specialist is responsible for processing and reconciling merchant and customer disputes, posting chargeback credit card charges, maintaining documentation of chargebacks, and updating revenue reports when necessary. In this position, you will resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud. The Chargeback Analyst position is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering re-presentments, and handling pre-arbitration cases on behalf of our clients for multiple card networks. This job requires a high degree of problem-solving and record keeping experience. In addition, you are often in charge of direct communications with merchants, so interpersonal skills are crucial.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Print out and review daily incoming documentation in response to chargeback notifications
- Review incoming journals and validate if the documentation supports filing a re-presentment with the networks
- Review transaction to determine the appropriate network routing of the transaction and then ensure network re-presentment rules are met before submitting to the network for credit.
- Perform any necessary research and look up specific transaction details that need to be included with the re-presentment case
- Process re-presentments daily and within network timeframes
- Research and process pre-arbitrations within network timeframes
- Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances.
- Keep up to date on industry information, system changes, network rules and compliance issues.
- Respond to requests and maintain open communications between team, account managers and external customers.
- Scan all documentation and archive in Chargeback folder daily to ensure the data and documentation is available for internal use
- Assist other team members and perform other tasks within the department as required by management
SYSTEMS INVOLVED
- TSYS Merlink
- Chargebacks 911
- Magic
- NCR OpsNet
- Microsoft Office Suite
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
- 401k
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
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