Job description

SUMMARY
Sells new vehicles at dealership gross profit, volume, and customer satisfaction standards.

ESSENTIAL DUTIES include the following.

• Satisfies the transportation needs of vehicle purchasers.
• Sells/leases and delivers a minimum number of units per month as determined by management.
• Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Answer incoming phone calls in a prompt, polite, and professional manner. Screen calls, direct them to the proper party, and/or obtains enough information to allow for follow-up that is convenient for the customer.
• Operates office machines such as computer, typewriter, adding machine, calculator, and copier as needed.
• Files correspondence, and other records.
• Makes copies of correspondence or other printed matter.
• Maintains knowledge of basic Sales department information to act as a resource for incoming callers requesting such information.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer prior to test drive.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws which govern retail automobile sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.).
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follows up on all post delivery items, tag/title work, "we-owes", and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development system.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Attends sales meetings.
• Maintains a professional appearance and a neat work area.
• Reports to work on time every day as scheduled

MARGINAL DUTIES include the following.
Other duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous sales experience preferred
• Genuine desire to serve
• Passion to change a one- time customer into a “Customer for Life”
• Superior communication and customer service skills
• Proficient in MS Word, Excel, and Outlook
• Disciplined self - motivation

Degree preferred, but equivalent experience with high school diploma acceptable

CERTIFICATES, LICENSES, REGISTRATIONS

Must have valid Guam Driver’s License.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk long distance, sit, bend, squat,
• climb up and down stairs,
• reach, push, pull,
• stand for long periods of time.
• Must be able to lift up to 10 pounds.
• Must be able to work under pressure.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work environment is in an air conditioned well lit building and there will be period of times working outdoors.

Job Type: Full-time

Salary: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Sales: 2 years (Required)

License/Certification:

• Guam Driver's License (Required)

Work Location: One location

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