Position: Claim Center Specialist / Great Lakes Claim Services

Pay Rate: $15 per hour to start

Job Type: Part or Full Time

Who we are:

Great Lakes Claim Services was established in 1995 and is located in Rochester Hills, Michigan.

We are a third party insurance claim administrator and a full service call center that offers a variety of call center outsourcing solutions. Our welcoming, exciting, interactive and collaborative environment is what you have been searching for in your career.

At Great Lakes Claim Services we are here to service our customers 24 hours a day, 7days a week, 365 days a year. We staff many shifts and ask our associates to be flexible.

Who we need:

We are seeking a customer service professional with strong verbal and written communication skills. The ideal candidate should have proficient computer skills and be able to take direction and work in a fast paced environment while reporting accidents and loss of personal property. Providing the highest level of customer service while empathizing with customers in high stress situations is a must.

Essential Functions:

• Answer incoming phone calls from policyholders, insurance agents or auto glass shops - listening to each customer's needs and concerns.
• Gather information to help qualify damage for repair, replacement, or recalibration services. Verify insurance coverage, establish claims, and determine deductible amounts.
• Communicate and resolve issues with an empathetic and patient mindset.
• Operate various computer-based systems to enter data quickly and accurately into systems in real-time.

Minimum Qualifications:

• Must be 18+ years of age
• High school diploma or equivalent
• Ability to operate a computer and telephone system while seated for extended periods of time
• Ability to work one weekend day per week
• Ability and technology to work from home

Preferred Qualifications:

• Prior experience in customer service preferred
• Experience utilizing several computer-based systems at a time

Training:

• Training lasts 2-4 weeks - conducted at corporate headquarters in Rochester Hills, MI.
• Following training, work begins with close supervision with support from leadership and the training team.
• After 90 days you have the option to work from home.

Work Remotely:

• Yes

Benefits:

• Work Remotely
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid time off
• Paid training

Schedule:

• Day shift
• Evening
• Weekend availability

Education:

High school or equivalent

The company requires successful passing of the following pre employment screening assessments:

• Criminal/DMV Background Check (Must have a valid drivers license and meet the company's driver standards)