Job description

Claims Analyst I - Applications accepted through 12/21/2022
United Heritage Insurance exists to help people achieve financial security and peace of mind through quality insurance products. We achieve this by being a caring and trusted partner who delivers outstanding customer service.

This position is an entry level Claims position responsible for processing death benefit claims for individual life and universal life insurance policies. A Claims Analyst I delivers
excellent customer service to our internal and external customers while providing fast, accurate, and efficient data entry, along with department related clerical support. The
daily functions performed will be monitored by a more senior member of the staff.

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Primary Responsibilities*

• Handle new claims reported from inbound and outbound telephone calls in a professional and courteous manner while providing timely and accurate information
• Verify coverage for insured, confirm identity of beneficiary, and send required documents to obtain proof of claim
• Prepare claim file, verifying the benefit amount, additional riders, dividends, loans, and interest
• Order medical records on contestable claim(s), prepare and send file to underwriting for review
• Keep detailed summary of all communication for the claim
• Maintain digital claim file, and review claim for fraud indicators and red flags

• Process claim payment upon receipt of required documents.
• Responsible for document image functions, including scanning, indexing, photocopying, file routing, and other related duties as needed
• Process incoming and outgoing mail, returned mail, faxes, emails, and secure uploads within company standards for turn around time

Additional Responsibilities

• Develop knowledge of current and past products, features, and benefits
• Meet personal/team qualitative and quantitative goals
• Provide backup for Front Desk, as needed
• Other Duties as assigned.

Knowledge and Skill Requirements

• High school diploma or equivalent (GED). May require some job related course work
• Clerical/office environment experience preferred
• Experience with customer service work: dealing with communication ranging from calm and understanding to escalated, angry, or frustrated callers
• Basic computer skills. Ability to learn company specific software
• Excellent verbal and written communication skills
• Time management skills. Ability to multi-task and learn quickly
• Must be able to manage fast paced telephone calls and communication and provide accurate and efficient data entry with great attention to detail
• Must be good-natured and not easily upset; have a cooperative attitude and is pleasant with others on the job
• Life Insurance work experience preferred

Workplace Culture and Benefits
United Heritage Financial Group is an established and growing company. We offer a flexible work environment and pride ourselves on a culture of innovation and inclusion. Our company offers professional development, mentorship and opportunities to give back to the communities we serve. Our competitive compensation and benefit package includes a 401(k) plan with company match and immediate vesting, profit sharing, company paid disability, paid parental leave, a paid volunteer day, 11.5 paid holidays plus an additional floating holiday, and a generous PTO/vacation plan based on length of service with the company. Our standard full-time work week is 37.25 hours/week – we close at 3:00 on Fridays to kick off the weekend! United Heritage firmly believes in supporting employees and our community; we actively support local charitable agencies and make sustainability and social responsibility a priority.

This position is eligible for healthcare, dental, and vision benefits on day one and a new hire mentor program to support a successful onboarding experience!

All employees will be subject to a criminal and credit background check as a requirement of employment.

California residents, click here to view our CCPA Privacy Notice at Collection.

Job Type: Full-time

Pay: $20.00 per hour

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