To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.

The Classroom Hotline is responsible for the technology in more than 200 classrooms across campus. Our group designs, installs,supports and life-cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 1) will not only have outstanding customer service skills, but will also have a solid working knowledge of classroom audio video equipment, including how systems are built, how they interact and how to complete basic trouble shooting, both remotely and in person under often time high stress situations (in the middle of a class with 300+ students). The position will be in the Tier 1 group, which involves answering phone calls from instructors, conducting room demonstrations/training, trouble-shooting technical audio-video problems (both remotely and on-site), and equipment repair/installation.

• Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
• Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
• Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.

The candidate for this position will have a working knowledge of audio visual equipment and technology and basic trouble-shooting skills in the AV field. Basic AV installation experience is required. Proficient computer skills (MS Office suite, Windows OS, iOS basics) are needed as well. Candidate must also be able to handle high-stress calls from instructors and be able to trouble-shoot over the phone (preferred) so that down time for the instructor is minimized.

CTS preferred, but not required. Strongly prefer at least 2 years of AV experience and experience in higher education.

Ability to move 50 lbs., ascend ladder to troubleshoot AV equipment with or without accommodation. Valid NC drivers license.

Not Applicable.