Located in the vibrant community that is Gwinnett County, Georgia Gwinnett College (GGC) is a technology-rich, financially affordable, four-year institution with an access mission, housed on a modern 260-acre campus, 30 miles northeast of downtown Atlanta.

GGC's transformative model of education prepares students to be life-long learners through the four pillars of scholarship, leadership, service and creativity. With a diverse student body of over 11,000 and a similarly diverse faculty and staff of 1,300+, the college embraces innovative approaches to education and administrative services through an inclusive culture.

Georgia Gwinnett College recognizes the talents of its faculty and staff as the institution's most critical asset. Essential to the college's mission is the critical need to attract, retain, and engage a diverse and highly qualified workforce. In addition to the University System of Georgia's expansive benefit and retirement offerings, employees who have completed six months of regular full-time service with GGC are eligible for the system's Tuition Assistance Program (TAP). This program fosters the development and professional growth of employees through tuition assistance for eligible courses at any of the system's 26 institutions.

The University System of Georgia's total compensation package features an outstanding set of employee benefits for eligible positions, including, but not limited to, medical, dental, and vision plans, paid holidays, sick and vacation leave and retirement savings plans. More information can be found by visiting the USG Benefits webpage: https://benefits.usg.edu/

The Claw Card Coordinator is responsible for supporting the Assistant Director with the Claw Card Office, Mail Services, Campus Print operations, and in coordinating and managing projects at Georgia Gwinnett College (GGC). This position will be responsible for establishing and enhancing productive external relationships on behalf of Auxiliary Services. This position supports all entities within the Office of Auxiliary Services with the coordination of resources, equipment, meetings, and information. This position serves as back up for the Assistant Director of Auxiliary Services and other business functions within Auxiliary Services; Business Operations, Dining, Bookstore, Vending, and Laundry.

• Oversees Claw Card customer service delivery including card production and responding to and resolving customer account inquiries; oversees accounting for Claw Card holders' deposits and disbursements and meal plan sales
• Manages the financial records and reporting for the five campus funds and Auxiliary Services office to include production of customer and retail financial statements
• Formulates advertising and marketing plans promoting Claw Card account deposits; organizes and manages the staff for the Claw Card and Mail Services function; assigns duties and monitors and evaluates performance and provide for developmental and improvement opportunities
• Develops and recommends new or revised operating policies and procedures for the Claw Card unit
• Oversees pick-up and delivery mail operations of multi-building mail and delivery services; sorts and prepares incoming departmental mail for delivery to buildings and sites
• Trains route delivery personnel on correct delivery procedures and schedules; provides backup support for route delivery personnel during absences
• Sell stamps and mail parcels at the Claw Card window; forwards student mail and packages, answering phone inquiries, and providing general postal information
• Maintains and prints student assignment box labels and assist students with problems concerning delivery of mail
• Schedules and oversees in-house and contractor performing Print Services maintenance activities; performs general maintenance on multi-function devices and other related duties as assigned

• 2 Year / Associate Degree or equivalent combination of education and experience
• 3 or more years of relevant experience
• Familiarity of ID Card Systems, Mail Services Systems, Transaction Systems

• Bachelor's Degree or equivalent combination of education and experience
• 3 or more years of Higher Education or Auxiliary related experience
• Advanced knowledge of ID Card Systems, Mail Services Systems, Transaction Systems

• Demonstrated excellent organizational, interpersonal, and written and verbal communication skills, including the ability to work successfully with colleagues and administrators
• Demonstrated knowledge of general business administration to include accounting, record-keeping, analysis and reporting, and customer service
• Demonstrated skills in communication and presentation, supervision, and organization and collaboration
• Demonstrated skills in the use of spreadsheet applications, reporting tools, advanced computer applications and databases
• Working knowledge of Microsoft Office 365 applications

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College, as determined by Georgia Gwinnett College in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Georgia Gwinnett College is an equal employment, equal access, equal educational opportunity, and affirmative action institution. It is the policy and practice of our institution to recruit, hire, train, promote, retain, and educate persons without regard to race, color, national or ethnical origin, age, disability, sex/gender, religion, sexual orientation, gender identity, genetic information, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, ADA, Sections 503 and 504 of the Rehabilitation Act, AREA, and Executive Order 11246 ). For questions or more detailed information regarding this policy, please contact the Georgia Gwinnett College Human Resources Team at (678) 407.5070 or email hr@ggc.edu. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Payroll and Benefits at (678) 407.5054 or email benefits@ggc.edu. Any individual who feels that they may have been discriminated against, should contact the Office of Equity & Compliance at odec@ggc.edu.

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Any resulting employment offers are contingent upon successful completion of a background investigation, as determined by Georgia Gwinnett College in its sole discretion. Georgia Gwinnett College, a unit of the University System of Georgia, is an Affirmative Action/Equal Opportunity employer and does not discriminate on the basis of race, color, gender, national origin, age, disability, sexual orientation or religion. Georgia is an open records state.

Physical Requirements

Position requires local travel. Ability to lift and carry files and materials. Ability to move from one office to another office on campus. Adequate vision, hearing and manual dexterity to interact with people in person, on the phone and in writing. Job takes place in normal environmental conditions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.