Luggage Forward is looking for smart, forward-thinking problem solvers to join our world-class organization! If you are organized, motivated and enjoy working in a team environment, we want to hear from you. We regularly work with high profile clients and public figures on a regular basis, so discretion and good judgment is critical. And you’ll need to be as dedicated to our Core Values as we are.

Title: Client Loyalty Analyst
Location: Boston, MA
Industry: Travel
Specialty: Customer Support
Hours: Full-time, 40 hours per week
Salary: USD 45,000

The Role

This is an entry level position for those who seek experience in a start up environment and intend to develop their career with a growing company. Candidates should enjoy working with people, and solving problems. You will excel at Luggage Forward if you are enthusiastic about:

Responsibilities

• Talking with and helping people
• Being a subject matter expert within the travel industry
• Demonstrating a sense of urgency and commitment to our valued clients
• Managing time effectively and multi-tasking to complete objectives
• Triaging priorities on the fly and communicating shifts with the team
• Working cohesively with multiple teams to accomplish goals
• Communicating effectively and concisely to all levels of management
• Working with our business partners to resolve time-sensitive issues
• Demonstrating integrity, maturity and a constructive approach to overcome challenges

Qualifications

We hire people who are organized and driven to succeed and have a strong appetite for working in a team atmosphere. Specific requirements include:

• Evidence of excellence in an educational and/or professional environment
• Extremely polished oral communication skills, both in person and on the phone, as well as excellent written communications skills
• Acute attention to detail, excellent organizational and problem-solving skills
• Excellent computer skills required

Benefits

• Wellness: Comprehensive medical, dental and vision plans.
• Transportation: Pre-tax public transit and parking
• Vacation: Paid holidays and generous paid time off policy

Incentives

• Profit sharing and 401k match

If Luggage Forward sounds like a great place to start your career, or to take the next step in your career, tell us why we should hire you! Send us your resume and a brief cover letter. If we think you’ll be a good fit, we’ll set up a phone interview.

Date Posted: 2021-10-01