Job description

Radius Global Solutions is a leading provider of integrated omnichannel customer engagement services and technology.

Our executive team has been together since 1995 and continues to expand and advance the company’s capabilities. We have 4,000+ employees across 14 locations and our team has the knowledge and expertise to provide reliable, consistent service.

PURPOSE of the CLIENT SERVICES LIAISON:

Coordinates the communication between clients and Radius Global Solutions following client specifications.

DUTIES AND RESPONSIBILITIES OF THE CLIENT SERVICES LIAISON:

· Processes incoming correspondences according to client specifications and documents the correspondence in the system.

· Processes client requests for closing accounts (with the proper close code), future actions, returns, balance verifications, etc.

· Handles incoming emails and/or tickets from Client’s websites

· Adhere to the practices outlined in the Radius Global Solutions Information Security Management System. Additionally, will:

o On an ongoing basis throughout my employment, understand and promote the Radius Global Solutions Information Security Management System.

o Be a full participant in the culture of security at Radius Global Solutions.

· Sends correspondences to the client following procedures set forth by the client, to include proof of previously paid amounts, legal accounts or any disputes that clients should be aware of.

· Documents all correspondence sent to client on an excel sheet

· Communicates with the clients regarding requests from the agent and other departments within Radius Global Solutions for the return of accounts, checking on direct pays, verifying balances, etc. Tracks requests to be sure correct information is received and forwarded to the requesting agent and/or department at Radius Global Solutions.

· Logs all disputes, fraud, previous paid, VOD request per client

Reviews media that was received from the client ensuring all state regulations are met before sending.

· Sends media to the customer when received. Copies and files media and sends original to the customer or Authorized Third Party

· Sends response letters to the consumer or Authorized Third Party when applicable

· Maintains Desk in FACS following up with client on accounts where a dispute, VOD, Fraud, etc has been received.

· Works desk in FACS-keeping current and ensuring the account is handled in a timely manner and following the process set-forth by the client.

· Client Audits-fulfills request that are received from Radius Global Solutions Audits.

· Other duties as assigned.

EDUCATION AND EXPERIENCE OF THE CLIENT SERVICES LIAISON:

· High School diploma or equivalent required.

· One year experience preferred, must be familiar with basic computer and data entry functions.

· 1 year of prior collection environment experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES OF THE CLIENT SERVICES LIAISON:

· Excellent communication / interpersonal skills. Ability to communicate with internal and external customers in a pleasant manner.

· Knowledge of MS Office.

· Ability to use good judgment, use decision making skills, prioritize, be organized and pay attention to detail.

· Ability to handle confidential information.

Benefits for the CLIENT SERVICES LIAISON:

• Paid Training
• Health and Dental Insurance
• Short- and Long-Term Disability
• 401K match
• Opportunity for growth for Career advancement
• Paid Holidays
• Paid Time off (PTO)

Equal Opportunity Employer/Veterans/Disabled

Employment Fraud Warning:

At Radius Global Solutions, we take security and protection of your personal information very seriously. Please be aware of individuals that might approach you by falsely presenting themselves as our employees or representatives. Under this false pretense, they might try to gain access to your personal information or to acquire money from you by offering fictitious employment opportunities on our behalf.

Radius will not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. If you are being asked to pay for equipment fees or some other deposit or application processing fee, even if claimed you will be reimbursed, this is not Radius. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

The offer or claim will probably be in the form of an email sent from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official company email address. Please take extra caution while examining such an email address, as the scammers may misspell an official company email address and use a slightly modified version duplicating letters.

Radius will not be held liable or responsible for any claims, losses, damages or expenses resulting from scammers. If you suspect a communication is fraudulent or you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edina, MN 55439: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• basic computer skills: 1 year (Preferred)
• data entry: 1 year (Preferred)
• MS Office: 1 year (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.