The Client Services Operations Support Representative I is responsible for providing clerical support and efficient processing of high-volume transaction-oriented assignments for Performant’s Healthcare Eligibility and Recovery Services business operations.

Essential Job Functions:

Provides clerical support including, but not limited to, copying, filing, processing documents and mail, performing basic data entry, phone calls, and operating general office equipment.

Processing incoming correspondence, including posting payments (checks, EFT and debit/credit card).

Some phone work is required contacting insurance carriers and healthcare providers to gather payment information.

Data entry into various applications/systems as may be required for applicable workflows.

Accurately and efficiently performs assigned tasks ensuring adherence to all company, departmental and client policies, procedures, federal & state regulations, contractual compliance, and other requirements/standards.

Achieves or exceeds quality and productivity expectations and other assigned goals/objectives.

Obtain and maintain any client clearances for system/record access as may be required for position based upon client and work assignments.

Completes assigned training on time and with acceptable scores. Demonstrates understanding of training materials and applies knowledge in appropriate situations.

Completes other tasks and duties as assigned to meet business needs.

Note - All employees and contractors for Performant Financial may and/or will have access to Sensitive, Proprietary, Confidential and/or Public data. As such, all employees and contractors will have ownership and responsibility to report any violations to the Confidentiality and Integrity of Sensitive, Proprietary, Confidential and/or Public data at all times. Violations to Performant’s policy related to the Confidentiality or Integrity of data may be subject to disciplinary actions up to and including termination.

Required Skills and Knowledge:

• Ability to perform basic tasks in Microsoft Excel and Word programs with occasional assistance

Basic use of general office equipment and easily adapts to new office equipment and tools.

Basic problem-solving skills

Good communication, both written and oral, skills.

Learns internal and client applications easily.

Fast and accurate typing and 10-key skills

Basic math skills to calculate numbers and percentages

Demonstrated timely follow-up skills, ability to multi-task and prioritize workload.

Very detailed oriented and highly organized

Ability to prioritize daily workloads and meet daily deadlines

Able to work efficiently independently and collaboratively promoting a positive team environment

Strong customer service skills

Responsible, dependable, and reliable

Physical Requirements:
Job requires work in applicable assigned Company office location (NO Telework).

Job is performed in a standard busy office environment with moderate noise level, sits at a desk during scheduled shift, uses office phone or headset provided by the Company for calls, making outbound calls and answering inbound return calls using an office phone system; views a computer monitor, types on a keyboard and uses a mouse.

Sits or stands at workstation using scanning machine(s).

Reads and comprehends information in electronic (computer) or paper form (written/printed).

Sit/stand 8 or more hours per day; has the option to stand as needed while on calls; reach as needed to use office equipment.

Consistently viewing a computer screen and types frequently, but not constantly, using a keyboard to update accounts.

Consistently communicates on the phone as required primarily within the department and company and may include client contacts or other third-party depending on assignment with account holders, may dial manually when need or use dialer system; headset is also provided.

Occasionally lift/carry/push/pull up to 10lbs.

Education and Experience:

• Some experience, generally 1 year or more, of related office clerical support experience is preferred.
• High school diploma or equivalent

Performant Financial Corporation is an Equal Opportunity Employer.

Performant Financial Corporation is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, religion, gender, gender identity, sexual orientation, pregnancy, physical or mental disability, genetic characteristics, medical condition, marital status, citizenship status, military service status, political belief status, or any other consideration protected by law. Performant will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Employment VISA Sponsorship is not available for this position and authorization to work in the United States is required prior to employment.

Remote work/relocation assistance is not available for this position.

Drug/Alcohol Free Workplace:
Performant Financial Corporate is committed to maintaining a Drug and Alcohol Free Workplace. Candidates that have been offered employment will be required to submit and successfully pass a drug and alcohol screening. Drug and alcohol screening for current employees may be performed in certain circumstances in accordance with company policy and applicable laws.

Background and Credit Checks:
Performant Financial Corporation will procure a background criminal and credit history report on you in connection with your application for employment as allowed under the Fair Credit Reporting Act. These reports may be obtained at any time after receipt of your authorization and, if you are hired or engaged by Performant Financial Corporation, throughout your employment or contract period.

Agency Submissions:
Performant Financial Corporation does not accept unsolicited agency resumes. Please do not forward resumes to Performant employees. Performant Financial Corporation is not responsible for any fees related to unsolicited resumes.