Job description
Job Profile:
The Client Services Specialist is responsible for delivering exceptional customer service to XO clients. The Client Services Specialist is expected to acquire an in-depth understanding of each client’s individual travel preferences and provide personalized service as a single point of contact.
The Client Services Specialist will work cross-functionally with the sales, revenue management, accounting and operations teams to ensure superior trip execution and a flawless client experience. Your Responsibilities:
Affirmative Action/EEO statement
XO is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.
We are an E-Verify employer.
For more information, please click on the following links:
XO Global is a member of the Vista Global Holding Ltd. family of companies that are leaders in the private aviation industry. Vista Global’s brands include VistaJet, Vista Tech and XO which is XOJET Aviation and XO Holding among others with subsidiaries as GMJ Air Shuttle, Red Wing Aviation, Talon Air and Apollo Jets.
The Client Services Specialist is responsible for delivering exceptional customer service to XO clients. The Client Services Specialist is expected to acquire an in-depth understanding of each client’s individual travel preferences and provide personalized service as a single point of contact.
The Client Services Specialist will work cross-functionally with the sales, revenue management, accounting and operations teams to ensure superior trip execution and a flawless client experience.
- Directly responsible for the proactive coordination and communication of all flight management details including itinerary details, manifest details, catering requests, on-board service items, ground transportation arrangements, flight following and specific customer requests via email or phone
- Works closely with the Trackers on flight feasibility, operational concerns and weather forecasts. Advises Trackers of any pertinent customer details to be communicated to the flight crews
- Provide prompt and concise communications to clients and internal teams with respect to all flight management including itinerary updates, flight delays and weather updates
- Directly coordinates and communicate any changes that occur related to change in scheduling or aircraft availability
- Works in partnership with Aviation Advisor to understand the needs of all passengers before and during each flight and upon arrival to destination airports
- Create and maintain client profiles with all pertinent and required information to ensure a consistent flight experience
- Interfaces directly with FBO personnel to advise of aircraft arrivals and manage customer requests
- Effectively communicates and escalates operational issues and specific trip logistics as needed
- Provides proactive and immediate customer communication with respect to customer specific trip logistics
- Compile service issue reports and provide recommendations for improvement
- Manage problems and issues using independent judgment and provide sound solutions to ensure client satisfaction
- Performs additional assignments and projects as required
- Must have the flexibility to work in a 24/7/365 Operations Center to cover the needs of the operation and may be assigned to shifts that include days, nights, afternoons, weekends and holidays.
- Demonstrates XO's visions of world-class client services
- Embody the values of the XO culture within the Client Services department and the SOC to create and maintain a positive work environment
- 2-3 years of professional private aviation client service experience, travel, hospitality or similar high-touch customer service experience
- Highly detail oriented with excellent organizational skills
- Ability to synthesize, prioritize and precisely execute multiple tasks under time constraints in a dynamic environment with constantly shifting priorities.
- Demonstrable ability to forge trusted relationships with internal and external customers
- Must be able to handle confidential information
- Dynamic individual who thrives in a fast-paced environment
- Undergraduate degree from a high quality academic institution
- Excellent verbal and written communication skills
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We offer excellent benefits that include medical, dental, vision insurance, paid time off, 401(k) with a company match, and much more!
Affirmative Action/EEO statement
XO is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
XO is a drug-free workplace. All offers of employment are contingent upon the completion and passing of the compliance process.
We are an E-Verify employer.
For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.