Do you thrive in a client facing role with a technical aspect? Are you the go to person? Do you value your client relationships? If so, partnering with Gardiner as a Client Success Specialist with our Automation Team is for you!

PURPOSE:

This role will be a key aspect of maintaining Gardiner’s voice of the client, consistently seeking client feedback, and serving as a client experience liaison, identifying, and following up on opportunities for improvement while also highlighting and emphasizing when excellent service is provided. The overall objective of the role is to increase client retention, raise client satisfaction levels and promote partnership growth.

ESSENTIAL FUNCTIONS include the following. Other duties may be assigned.

• Facilitate client onboarding
• Meet with clients regularly to review performance reports
• Navigate multiple client stakeholders to help manage expectations and ensure client satisfaction
• Work with both internal and external clients to ensure alignment of expectations and delivery of services
• Assist clients with utilization of software and services
• Promote the value of the services
• Review client concerns and seek ways to improve the client experience

BENEFITS:

• Competitive pay- Commiserate with experience
• 16 days Paid Time Off annually + paid holidays
• Medical, dental, RX
• 401K with top-notch company match
• Parental leave
• And more…

EDUCATION and/or EXPERIENCE

• Proven work experience as a Client Success Manager or similar role
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Technical skills required, as they relate to the use of the product or service
• Accountability and personal organization are essential
• Excellent organizational and time management skills
• Strong aptitude to new technology and continuous improvement focused
• Strong computer skills with knowledge of Microsoft Office software products

GARDINER is committed to ensuring that our application process is accessible to all visitors. If you are unable to apply using the website, please contact our HR department for assistance.
GARDINER is focused on the safety and well-being of our Associates and Clients and is a Drug Free Work Place Employer.
Equal Opportunity Employer - M/F/Disabled/Vet