Job description
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position will work out of the Miami, FL or Frisco, TX branch. We are seeking a motivated and multi-talented individual with a strong client service technical skills to join our Client Support Team. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients.
We are seeking candidates to be onsite in our Miami, FL or Frisco, TX location.
Essential Job Duties
Other Job Duties
Travel Requirements
Required Education, Experience, Certifications and Skills
HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
This position will work out of the Miami, FL or Frisco, TX branch. We are seeking a motivated and multi-talented individual with a strong client service technical skills to join our Client Support Team. As a key member of the team, you will be proactive, show initiative, have exceptional communication skills and a strong customer mindset, together with the ability to diagnose the origins of both technical, as well as user issues to our new and existing customers. This is a critical role that supports and interacts directly with our Home Health Agency clients.
We are seeking candidates to be onsite in our Miami, FL or Frisco, TX location.
Essential Job Duties
- Become proficient in the Company’s software applications
- Diagnose and resolve customer issues by phone and/or e-mail to ensure the highest quality of service for our internal and external clients
- Review and follow up internal tickets, tasks, and/or special projects as assigned by management
- Participate in quality assurance; assure 100% client satisfaction
- Understand and manage evolving client expectations
Other Job Duties
- Other duties as assigned by supervisor or HHA exchange leader.
Travel Requirements
None
Required Education, Experience, Certifications and Skills
- Minimum 1 - 3 years of customer service, call center, help desk, technical support or supporting customers on software products preferred
- Proficiency with Microsoft Windows operating systems is a must and experience with Microsoft office suite such as Outlook, Excel, SharePoint, etc.
- Excellent communications skills both verbal and written (Must be fluent in English)
- Strong organizational, project management, and multitasking skills
- The ability to work independently and likewise as a team player
- Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities
- Ability to handle high volume of calls/tickets, multitask and effectively handle a variety of clients and shifting priorities professionally
- Willingness to learn and adapt to constant change and evolving software
- Experience in Healthcare is an advantage
- Teamwork approach, enthusiasm and a strong desire to succeed!
HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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