POSITION SUMMARY

The Center Lead assists the Center Manager in day-to-day operations in the center, works to grow center’s business and to achieve or exceed annual financial goals while delivering on FastMed’s high standards of team member and patient safety, satisfaction, and service. Promotes Compassionate Hospitality and our STAT values. Responsible for in-clinic execution of FastMed/CareSpot business, clinical, and marketing programs, and ensures that FastMed/CareSpot operational procedures and clinical standards are met.

PRIMARY JOB DUTIES/ESSENTIAL FUNCTIONS:

• Partners with the Center Manager in fostering a positive team environment and acts as a resource to both Center Manager and Team Members
• Assists the Center Manager in day to day operations in clinical flow, patient satisfaction and adherence to State and Federal regulations
• Commits to a minimum of 30 hours per work week of scheduled floor time
• Communicates with the Center Manager regarding opportunities for improvement within the clinic
• Ensures that all supplies and necessary equipment are available within the center
• Acts as a resource to team members to actively reduce employee turnover
• Assists with interviews and hiring of new employees
• Communicates regularly with Center Manger to quickly resolve issues within the clinic
• Partners with Center Manager to ensure that all weekly responsibilities are accurately completed- to include banking, supply orders and Joint Commission Compliance
• Performs other duties as assigned.

SKILLS:

• Extensive knowledge of clinic operations.
• Excellent organizational and time management skills.
• Flexible with proven ability to conform to shifting priorities, demands and timelines.

QUALIFICATIONS:

• High School Diploma or Equivalent
• Applicable Clinical Experience in an Urgent Care or Related Medical Environment
• Strong Interpersonal Communication Skills: Customer Service Training
• Current CPR and First Aid Certification in Adherence with State Requirements

PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While working the essential functions of this job, the employee is occasionally required to stand, walk, sit, lift, carry, use hands to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk, hear and lift and/or move up to 40 pounds.

Travel between locations is required

WORK ENVIRONMENT:

While performing the essential functions of the job the employee comes in contact with patients in a wide variety of circumstances. The employee may be exposed to unpleasant situations including accidents, injuries, illnesses, patient elements and varying or unpredictable situations.