Responsibilities

• Cleanses skin as necessary
• Numbs patients with topical numbing as necessary
• Provides patients with instructions and educational materials that relate to their unique skin type and recommend adjustments to their skincare regiment as appropriate
• Determines patient skin care goals and objectives and recommends products and services that can reasonably facilitate attainment of those goals
• Seeks advice and supervision of physician as required on treatment protocols and notifies the physician of any patient noncompliance
• Responsible for the coordination of any correspondence to patients regarding their skin care treatment plan, product usage, or home care instructions
• Maintains patient medical records detailing all treatment procedures, elective products, medication history, and educational materials received
• Escorts patients to exam rooms in order of appointment times (when not in a treatment or assisting with a treatment). Obtains short history and vital signs as required by patient’s chief complaint. Obtains or updates medication list if necessary
• Sets up exam room according to scheduled procedure or anticipate physicians needs if non-scheduled procedure is likely
• Assists physician with laser procedures, CoolSculpting, biopsies and non-surgical or minimally invasive laser procedures
• Educates patient as required after physician establishes the treatment plan. Ensures that the patient understands the treatment plan, understands the proper use of their medications, and understands their responsibility for compliance with the treatment plan prior to leaving the office
• Follows up with patients after treatments, via phone, as necessary
• Straightens and cleans exam rooms after patient visits
• Stocks designated exam rooms with medical supplies and paperwork
• Monitors equipment to ensure proper operation and maintains said equipment in accordance with manufacturer guidelines
• Maintains treatment rooms and work areas in compliance with OSHA standards
• Participates and attends in-service educational programs and staff meetings
• Orders and stocks inventory and medical supplies as needed for maintaining treatment rooms and retail areas
• Performs all duties related to medical instrument cleaning and sterilization
• Notifies clinical staff of supplies needed to avoid shortages
• Performs other duties and tasks as needed

Requirements/Skills

• High school diploma; college degree preferred.
• Two-years experience in a medical office.

• Possesses wide-ranging knowledge of skin care, elective services and products.
• Excellent communication skills.
• Solid sales skills.
• Good problem solving and analytical skills.
• Ability to work as a team member.
• Well-organized with attention to detail.
• Ability to manage multiple projects simultaneously.
• Treats patients and co-workers with respect.
• Empathetic with patient’s needs and concerns.