Job description
Overview:
Summary
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/ Responsibilities:
Assessment/Planning
Customer Service/Technical Support
This position is open to remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.
Summary
Clinical informaticists serve as an integral member of the electronic health record (Epic) support team. Key
responsibilities include direct involvement with the development, implementation, training, and support of the electronic
health record. The informaticist identifies and seeks approval for enhancement requests and assists in the prioritization
and implementation process associated to this change. The role serves as a liaison between IT and end users and
may assist with other applications as assigned.
COVID-19 and Flu Vaccination Requirement: It is required to be fully vaccinated for COVID-19 and Influenza. Exemption requests based on medical or religious reasons may be submitted, but must be approved for active employment.
Why UnityPoint Health?
- Commitment to our Team –We’ve been named aTop 150 Place to Work in Healthcare 2022 by Becker’s Healthcare for our commitment to our team members.
- Culture – At UnityPoint Health, you Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
- Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Client/End User Education
- Develop a complete understanding of the EHR application(s) and teach the application(s) to others
within the organization, following the standardized and best practice curriculum.
- Provide educational updates on relevant applications to physicians, providers and staff through
classroom sessions, 1:1 instruction, or using remote technology. May assist with education for
other end users as needed.
- Identify, develop, and optimize EHR workflows to support process changes and enhance the
overall workflow of the clinic or department.
- Coordinate the development, maintenance, and implementation of training materials,
communications and procedures related to relevant applications.
- Coordinate training programs with the various functional departments to achieve and reinforce
organizational goals. This may include programs specific to quality, regulatory or other
requirements and incentives.
- Participates in pre-planning and on-site support activities associated with the onboarding of new
providers, clinical staff, and/or new departments.
Assessment/Planning
- Assess EHR competency levels of clinical staff, physicians, and providers, and recommend action
to strengthen performance and increase efficiency.
- Partner with IT, clinic management and operational leadership to monitor effectiveness of training efforts. Monitoring may include routine review of reports and utilization data used in the development of action plans.
Customer Service/Technical Support
- Researches potential solutions, identifies opportunities, tracks, and seeks approval for
enhancement request, and assists in the prioritization and implementation of system changes.
- Provide coordination of chart correction issues within the electronic health record.
- Ensures effective customer communications and downtime recovery procedures as part of incident
management activities.
Qualifications:
Education
- Bachelor’s degree in a healthcare related field or equivalent experience (minimum three years) in a medical clinic setting or a relevant health care IT role.
- Epic credentialed trainer status for clinical and/or provider curriculum or achieve within a designated timeframe as defined by manager.
Experience
- Minimum three years in a medical clinic setting or a relevant health care IT role.
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