• Service of the Poor – Associate demonstrates generosity of spirit, especially for persons most in need
• Reverence – Associate demonstrates respect and compassion for the dignity and diversity of life
• Integrity – Associate inspires trust through personal leadership
• Wisdom – Associate integrates excellence and stewardship into execution of job duties
• Creativity – Associate demonstrates courageous innovation
• Dedication – Associate affirms the hope and joy of the DePaul Community Health Centers’ mission

• Completes checklists for each new eCW user and ensures new users are set up correctly based on their role per HIPAA “minimum” requirements

• Works with Clinical users including interns and residents for system access, new user set up, new user orientation and training,

• Works with Department Leaders and Operations Managers to determine level of access needed for users, troubleshooting various issues as they arise

• Meets with new hires during orientation to walk through real time access of eCW and eCW University,

• Collaborates closely with the Compliance Officer to ensure the organizational compliance with HIPAA requirements,

• Builds and modify templates, order sets, alerts, and practice registries

• Links eCW to the website,

• Works with vendors to interface eCW with clinic equipment such as Retina screening equipment and other equipment and other systems,

• Completes mapping in Azara,

• Integrates Azara Payer Information, FindHelp Integration, VIMs and Care Message

• Addresses eCW tickets, works closely with eCW on tickets and workflow issues

• Works with various entities such as DIS, GNOHIE, SureScripts, Quest to ensure proper functionality of eCW and vendor interface

• Creates training tools for clinical uses,

• Assist with the build of schedules, templates and order sets, adding new medications, pharmacies and referral facilities,

• Coordinates and participates in user groups both internal and external, such as LPCA user groups

• Works with the management of the P2P module, Healow Insights, Healow virtual visits and patient portal

• Completes system security risk analysis,

• Works with the Chief Medical Officer and Chief Operating Officer to add and update ICD and CPT codes

• Responds to user tickets, documents resolutions and recommends process changes that improve system functionality,

• Maintains high level of contact with IT and works to resolve system issues

• Assists with the development of policy and procedure related to electronic medical record utilization.

• Stays current with technology by attending vendor conferences as well as user trainings offered by LPCA, various seminars

• Assists with other duties as assigned

Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Associate must remain flexible and available to provide assistance for any/all disaster or emergency situations. Associate will be required to travel to accommodate needs of various sites.