About Argano

Argano is a business modernization partner, purpose-built to give rise to the possibilities of the Digital Renaissance for companies with complex sales and operating environments. We innovate adaptive, efficient, cloud-based digital operating foundations on which the transformational businesses of the 21st century must be built. These modern, scalable, and sustainable foundations integrate operations from commerce to cash to close to consolidation and free our clients to innovate and respond in new and cost-effective ways. The Argano platform uniquely offers the advantage of integrated, world-class capability partners, working together to solve complex challenges across the full spectrum of our client's business. For more information, visit www.argano.com

Job description

• Cloud release engineer will have primary focus on cloud environment support, build automation and developer productivity.
• Develop, implement, optimize, and maintain cloud-based solutions.
• Adheres to architecture, design, implementation, and security standards and best practices.
• Implement and manage cloud network, servers, interconnection and interfacing such as IPSEC, Site-to-Site, and BGP.
• Implement, maintain and optimize cloud security capabilities (like WAF, GuardDuty, Security Groups, IAM, etc.).
• Reduce mean time to identify (MTTI) by helping teams create dependency.
• Reduce mean time to recovery (MTTR) by helping troubleshoot, monitor, alert, and automating recovery.
• Improve mean time between failures (MBTF) by helping teams define SLI/SLOs and prioritize proactive investment tasks.
• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues. Know the difference.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Schedule resources and arrange work effort to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; share regular status reports with stakeholders.

Minimum Education:

• Bachelor’s degree in computer science, Electronic Engineering, Computer Engineering, or related field

Key Skills and Competencies:

• Good practical Linux / Windows-based systems administration skills in a Cloud or Virtualized environment.
• Experience with webservices, databases, APIs, serverless and custom application deployments in cloud platforms (AWS, Azure, and/or GCP).
• Strong hands-on experience with network, storage and compute configuration and setup on cloud platforms (AWS and Azure).
• Hands on implementation in Terraform IaC deployments.
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors, preferable.
• Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred.
• Cyber Security related Certifications like Security , SSCP, CCSP, and CEH.
• Knowledge of query, and scripting languages, including Python, PromQL, SQL and familiarity with REST API calls, and PowerShell.
• Experience (1 years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.

Personal Attributes:

• Excellent communication skills (Written & Verbal) – should be able to communicate with various levels in the organization
• Excellent people and stakeholder management skills
• Analytical and problem-solving skills.
• Analytical and Logical Thinking.
• Open to travel between locations.

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