Collections Analyst, Cisco Capital (Collections-Leasing)
Job description
This position involves an emphasis on customer interaction and collections in a dynamic environment of continuous change. In this role you will:
- You understand lease documents and lease life-cycle issues that may impact receivables
- You will initiate collection calls, research and resolve past due issues
- You'll perform account reconciliations, including suspense cash
- You will run account delinquency
- You'll drive specific account collections goals
- You will reduce account aging
- You will evaluate and raise collection issues
- You will forecast cash collection
- You will work with cross-functional teams to facilitate customer requests
- You will evaluate if credit or debits need to be issued
- Build Excel Aging reports
- Prepare a monthly report, highlighting the financial impact of collection activity
- Maintain a positive customer experience by communicating with customers to ensure operational improvements occur
- Provide clear and concise communication across multiple teams across the Cisco Systems Capital organization to resolve billing disputes
Who You'll Work With
Cisco Capital Americas Operations supports the leasing and financing of hardware and services supplied by Cisco Systems, Inc. and their partners, including contract preparation, billing and collecting, and end-of-lease activities. There are nine Operations Teams in the Americas in two locations: RTP, NC, and Reno, Nevada. This is an outstanding chance to develop your skills as part of an organization that has an impact across the enterprise while opening a variety of career advancement opportunities with a leader in today's networking technology industry.
Who You Are
Are you highly flexible, able to work with large amounts of information, adept at handling expectations, and able to set and prioritize as needed while working with sales and other internal organizations as well as customers? Do you bring strong Leasing Collections experience, analytical skills, strong people skills, computer savvy, and be the ability to adapt well to a fast pace environment?
Minimum Qualifications:
- Bachelor's degree in Accounting, Finance, or Economics at least 1 year of important experience OR a minimum of 5 years of experience in Collections or Lease Receivables
- Detailed knowledge of leasing
- Strong Collection and Reconciliation skills
- Excellent oral and written interpersonal skills
- Ability to handle several tasks in a high-volume environment
- Excel, Word, PowerPoint skills
Why Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!
#LI-IQ
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire salaries in U.S. locations. For non-sales roles, the hiring ranges reflect base salary and do not include bonuses, equity, or benefits. Hiring ranges for sales positions include base and incentive target, and do not include equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
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