Benefits offered

• Medical
• Dental
• Vision
• Life Insurance
• Paid Time Off
• 401K with company match
• Fuel discount program
• Wellness Programs
• Employee Discount Programs
• Recognition Programs
• Education Assistance & more!

• Collects on all delinquent SC Fuels accounts. Reviews delinquency reports and uses appropriate collection techniques for all past due accounts.
• Contacts delinquent customers, either by phone or by mail, to inform customer of the delinquent account, and either to secure a payment, or to arrange a new payment schedule. Makes arrangements with customers for payment using own discretion and judgment within company policy.
• Inputs collection data into computer system, such as record of conversations, promise to pay, collection attempts, etc.
• Makes attempts to locate customers whose information on file is no longer current. Uses various tracing methods.
• Makes charge-off and pre-legal recommendations to management.
• Complies with all federal and state regulations governing credit card accounts and delinquent accounts.
• May assist customers with problems regarding SC Fuels accounts. May perform research to resolve problems in a timely manner. May assist in processing new credit applications. May answer department telephones and perform clerical functions, such as data entry, typing, filing, photocopying, faxing, etc..
• May need to contact customer for updated or additional information related to credit file.
• May cross train and/or act as back-up for other functions within the credit/customer service department.
• May perform other related duties as assigned by supervisor or manager.

• Previous experience as a collector or comparable position is required. Previous experience reviewing credit reporting. Previous customer service experience is preferred
• Thorough knowledge of collection techniques is necessary. Thorough knowledge of federal and state regulations governing the collection of delinquent credit card accounts is required
• Ability to establish rapport with customers, managers, and other employees, as well as, to communicate in an effective and tactful manner is necessary
• Must have a good understanding of effective customer service skills and techniques
• Must possess excellent organizational skills and be able to multi-task regularly
• Must have ability to visually examine document, reports, correspondence, and data retrieved onto computer monitor. Must have the ability to hear and understand customer inquiries and responses on the telephone
• Ability to accurately enter data into computer, as well as, to perform clerical functions such as data entry, filing, photocopying, faxing, etc. is necessary. Working knowledge of word-processing and/or spreadsheet programs, such as WORD and EXCEL is preferred
• Should have a good knowledge, after training, of the company’s organization, department functions, and product/services to assist customers
• High school graduate or equivalent is preferred

• Ability to lift boxes weighing up to 30 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

SC Fuels is an equal opportunity employer. EOE/AA/M/F/Vets/Disabled

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