Job description

• Provide Tier II network and customer service support for mission critical 24/7 Data Centers
• Participate in the weekly 24/7 on-call schedule
• Provide proactive and reactive assistance to all external customers
• Provide support and guidance for Tier 1 Technician when a problem is out of their scope of knowledge.
• Act as escalation point for issues escalated from the Tier I Support Engineering Team.
• Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
• Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier III or management if necessary
• Prioritize work properly to consistently achieve departmental and company goals.

Job Type: Contract

Pay: $22.00 - $28.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Juno Beach, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Command center: 5 years (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.