Job description

Come join our team!

UPP Global is seeking a dynamic, hardworking professional to join our team as a Senior Portfolio Manager.

UPP Global is a growing full-service parking management company with expertise in all verticals of parking. We are active in 9 states along the Eastern Seaboard with over 280 locations! Now is the right time to become a team member at UPP Global!

Exempt Salaried position

Bonus Eligibility: 5% of base salary

- Must be available/responsive outside of traditional business hours within reason

- Experience in parking management and/or hospitality strongly preferred

The Commercial Portfolio Manager directly reports to the Regional Manager. He assists in overseeing accounts/locations and is responsible for accounts’ performance for financial, guest/patient satisfaction, and client satisfaction objectives. In this role, the Commercial Manager will assist leadership with the company’s Business Development.

DUTIES AND RESPONSIBILITIES

Financial and Business Systems Management

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance
• Demonstrates the ability to improve the financial performance and profitability of the accounts
• Understands the contractual agreement and recognizes ways to maximize opportunities
• Perform end of month analysis for each location: verify payroll billback is accurate, revenue generated is accurate, and all expenses attributed to the locations are correct.
• Demonstrates the ability to positively move the metrics for claims, customer service, and turnover
• Assist with payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping
• Effectively utilizes standardized business systems as developed by UPP Global and ensures compliance with policies and procedures

Service Management

• Ensures that the guest service experience is delivered consistently
• Works with the Regional Manager and talent to forecast and plan for seasonal variances in business to ensure proper staffing levels
• Understands the client’s service standards and effectively integrates UPP Global’ s standards to complement them
• Is knowledgeable of the client’s service metrics/measurements and ensures UPP Global is helping to drive results

Systems and Standards

• Fully understands and utilizes the systems and Equipment provided by UPP Global to control assets and expenditures
• Maintains a clean, neat work environment including equipment and signage on Daily basis
• Completes all tasks in a timely manner as instructed by the Regional Manager
• Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers
• Maintains strict confidentiality related to associate and client information
• Physically performs General maintenance duties and cleaning to adhere to UPP Global standards

Client Relations Management

• Help in Developing cohesive working relationships with the clients’ staff members
• Assist the Regional Manager in Maintaining regular meeting rhythms and communication channels with the client and follows through on commitments
• Knows when to be present at the site and maintains a high level of visibility
• Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations
• Capitalizes on opportunities togrow UPP Global’ s business by building client loyalty and creating clients who are promoters of the company

Safety and Risk Management

• Understands and follows safety and security procedures
• Practices preventative safety procedures as set forth by UPP Global
• Reports all accidents and incidents to the Regional Manager immediately
• Uses only equipment trained to use and operates all equipment in a safe manner
• Reports all potential high-risk areas and safety concerns to the Regional Manager
• Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims
• Follows the procedures for reporting on-the-job injuries and works with Human Resources and leadership to effectively manage worker’s compensation cases
• Adheres to UPP Global employment and payroll policies and procedures to limit exposure to employment claims and litigation

People Management

• Supervise day-to-day operations in all locations
• Provide oversight and direction to the employees in each location in accordance with the organization's policies and procedures
• Set a clear mission for staff each day by organizing activities/assigning responsibilities to employees to ensure productivity and full coverage.
• Ability to think strategically and to lead teams
• Provide effective performance feedback through employee recognition, rewards, training, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, and paid time off, cover for absenteeism, and overtime scheduling
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Coach, mentor and develop staff in all areas, including overseeing new employee onboarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals.
• Delegate responsibility and expect accountability and regular feedback.
• Maintains strict confidentiality related to associate and client information.
• Ensures a safe, secure, and legal work environment. Constantly evaluate opportunities for self-development.
• Assists the company in prioritizing sales activities and meets with prospective clients
• Maintains relationships with present and past clients to obtain references and leads for new opportunities
• Monitors market for new builds and are opportunity to upgrade current services
• Identify, pursue, and secure business development opportunities
• Generate proposal in a professional and timely manner
• Travel to prospective Markets to survey properties and report on potential
• Build Sales proformas and present during financial review
• Monitor trends to increase sales and report to leadership

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances
• Working extended hours, including evenings and weekends are required.
• Must be able to use equipment to preform maintenance on the sites

Benefits:

All our employees accrue paid time off beginning on their first shift. In addition, employees working 30 hrs. or more each week are eligible for our benefits package including:

• Medical, Dental, Vision
• Health Savings & Flexible Spending Account
• Company paid life, AD&D, STD & LTD insurance
• Paid Time Off
• Holiday pay
• Retirement savings with company match up to 6%
• Employee Assistance Program
• Gym Reimbursement
• PayActive**

****PayActiv provides on-demand instant access to YOUR EARNED WAGES as a benefit through your employer. It is NOT A LOAN, has NO HIDDEN FEES, and DOESN’T NEED A CREDIT CHECK. Access the money you have earned before payday. All employees are eligible!

Job Type: Full-time

Pay: $50,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Portland, ME 04101: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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