Company: Blue Ridge Communications

WFH 2-Day Flex Shift: 11AM-8PM, Tuesday-Saturday

Pencor and its subsidiaries are Equal Opportunity Employers

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  Although there is a work-from-home component to this position, employee MUST reside in Pennsylvania and live no more than 50 miles from our local office in Palmerton. Must be able to come into the office when needed or requested by manager. Must also have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.

The Support Coordinator will report to our Commercial Sales Manager and be primarily responsible for supporting customers and employees for our Commercial Services, Digital Phone and, once launched, Blue Ridge Mobile services. This individual will be a shared resource supporting other functions of the department and will be trained on Digital Phone Order Entry, utilizing the Alianza portal, our billing system and Commercial Sales Support.

General duties will include:

• Ensuring that with every interaction you are creating an experience that fosters a trusting and valued connection with our customers
• Providing technical and account support for Blue Ridge Mobile customers as needed, including but not limited to:
  • Successfully provisioning and activating new Blue Ridge Mobile devices and accounts
  • Assisting existing mobile customers with changes to their mobile plans
  • Properly troubleshooting with customers to resolve any service issues and escalating more complex challenges in a timely manner to Tier ll Support department
• Successfully completing all training requirements on time and actively engaging in team huddles and learning opportunities
• Utilizing the ICOMs billing system for order entry
• Ensuring commercial phone orders successfully complete by monitoring/assigning PWS activity steps
• Working in the Alianza Portal as work is assigned (account creation, feature changes, port-outs, etc.)
• Performing audits on pending work orders to ensure they are accurate and complete
• Replying to company and customer emails/inquiries in a timely fashion
• Following up with the dispatch team on same day digital phone installs that cannot complete and take action to resolve
• Working with PenTeleData to verify/schedule customer installations
• Complying with all Company policies and procedures
• Other duties as assigned

Qualifications:

• High School Diploma or G.E.D.
• Related work experience preferred
• Valid PA Driver's License and good driving record
• Proficient Computer Skills
• Excellent Communications Skills - Oral and Written
• Exceptional Organizational Skills: strong attention to detail and thorough accurate documentation
• Ability to be a team player that is motivated to succeed
• Ability to multi-task
• Ability to be flexible with work hours (evenings, weekends as needed)

Full-Time employees receive:

• Company paid Medical, Dental, Vision and Prescription plan
• Company paid Pension Plan
• Company matched 401K Plan
• Paid Time Off
• Tuition reimbursement program
• Wellness Program Incentives
• Advancement Opportunities

INDHP