Job description

If you have awesome customer service and want to the opportunity for growth, not only financially but professionally, while working for an amazing company then keep reading!
Community Health Network is looking for Communication Representative Level I to provide the utmost highest quality of customer service care by interacting with patients over the phone and digital. Your expertise will be embedded in a unique program within a primary health care outpatient clinic.
The selected candidate will be energetic, adaptable, reliable, and demonstrate effective clear communication skills.
The Customer Care Assistant is responsible for scheduling appointments, act as the liaison for the patients and health center. Service patients over the phone and in person when necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information into Open EMR (address, telephone number, name of insurance or self-pay status).
• Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
• Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
• Remind caller of cancellation/no-show policy.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to physicians/practice manager/triage nurse.
• Make reminder calls as requested.
• Make calls to reschedule appointments when necessary
• Follow CHN accounts receivable policies and procedures
• Perform other duties as assigned by the CFO or COO.

QUALIFICATIONS:

• High school diploma or GED.
• Clerical or front office experience in a medical or dental facility.
• Bilingual ability in Spanish preferred.
• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes.
• Ability to communicate clearly and effectively.
• Ability to work with people of all socioeconomic levels.
• Strong team player with a focus on collaboration.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to handle multiple projects simultaneously.
• Consumer advocate for quality health care and services.
• Bilingual, preferred

GENERAL INFORMATION

*
BENEFITS: *

• CHN offers a competitive benefits program:
• Progressive time-off
• 401K with company matching
• Fully paid health and dental coverage
• Ongoing training/development and access to a variety of resources and tools
• And More!

SALARY INFORMATION:
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in similar positions.
ADDITIONAL JOB-RELATED INFORMATION:

• Monday Friday, 7:30 AM 9:00PM
• This position requires a weekend rotation

EEO Equal Employment Opportunity:
CHN is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination, harassment, and bullying based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

Job Type: Full-time

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