Job description

The Urgent Company (TUC) is changing the way things are made, starting with food. TUC is the B2C arm of Perfect Day, and our CPG brands leverage science and technology to create better quality, kinder, and more sustainable products. We believe there is an urgent need to invent ways to make the products we love without the negative environmental, animal, and public health impacts they traditionally require. 

Our brands:
Brave Robot
Modern Kitchen
California Performance Co.
Coolhaus

If you’re looking for an opportunity to drive meaningful business results and global change in a collaborative, fast-paced startup environment, we hope you’ll join us!
We are looking for a Community Coordinator to join our team at The Urgent Company (TUC) and lead community management and consumer support for California Performance Co. (CPC), our sports performance brand. As the Community Coordinator for CPC, you will be responsible for building an engaged community of brand advocates, primarily through social media and email. Key responsibilities include replying to all comments and direct messages on social media and all inbound consumer emails and regularly surfacing consumer insights with the team. We are looking for someone with strong communication skills who is passionate about our mission at TUC and about engaging with consumers and building community. The ideal candidate would also be knowledgeable and passionate about sports performance and protein.

YOUR CONTRIBUTION:

• Reply to comments, posts, and direct messages across CPC’s social media platforms, including Instagram, Facebook, Twitter, and TikTok.
• Monitor and repost community content across social channels.
• Reply to all inbound consumer emails using Zendesk. (Common email tickets include order status questions, product questions, brand love, and partnership inquiries.)
• Partner with cross-functional internal teams and vendors as necessary to address consumer questions and feedback.
• Coordinate product shipments for marketing events and giveaways.
• Regularly surface consumer insights to the team through formal and informal reporting.
• Support other marketing and community projects as necessary across the TUC brands.

KNOWLEDGE AND SKILLS REQUIRED:

• Strong communication skills, including the ability to distill complex concepts and processes into customer-friendly language.
• Experienced across social media channels, including Instagram, Facebook, Twitter, and TikTok.
• Highly organized and attentive to detail.
• Passionate about community-building and creating the best possible consumer experience.
• Ability to deliver results independently and collaborate as part of a team.
• Interest in and understanding science and food technology.
• Passion for our mission to make the world kinder and greener through food technology.
• Constantly communicates with others to exchange information.

Additional Skills and Requirements: * Previous community management or customer support experience

• Familiarity with Zendesk
• Knowledge of sports performance and protein
• Willing to travel up to 25%

The Urgent Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Help us create the foods we love without the impact we hate.
Perfect Day was founded in 2014 to create delicious, nutritious dairy products that everyone can love. We’re using fermentation (not animals) to make dairy proteins that are the foundation for foods like ice cream, cheese and yogurt – all with the distinctive taste and textures that consumers demand, but without lactose or environmental downsides. Through partnerships with respected brands, we’re working to launch a whole range of dairy products that will help shape a humane, sustainable food system for future generations.
It's a Perfect Day to change the world. The day when delicious dairy goodness is something everyone can love. The day we say goodbye to the downsides of factory farming. The day we throw a big party with luscious, animal-free milk, cheese, yogurt, and ice cream, all made with Perfect Day! We hope you join us!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• community managment: 1 year (Preferred)
• consumer support: 1 year (Preferred)

Work Location: Remote

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