Community Engagement Specialist
Full Time
Austin, TX 78704
$30.14 - $37.68 an hour
Posted
Job description
Position Information
Posting Title
Community Engagement Specialist
Job Requisition Number
COA089026
Position Number
118730
Job Type
Full-Time
Division Name
Av - Public Information & Mktg
Minimum Qualifications
- Graduation from a four (4) year college or university with major coursework in Public Relations, Communications, Public Administration, Political Science, or a closely related field plus three (3) years of experience involving the development and coordination of public information or community outreach or involvement programs, or;
- Masters Degree from an accredited college or university with major coursework in Public Relations, Public Administration, Communications, Conflict Resolution, Peace Studies, or a closely related field plus one (1) year of experience involving the development and coordination of public information or community outreach or involvement programs, or;
- Experience may substitute for education up to the maximum of four (4) years
Licenses or Certifications:
- Valid Texas driver’s license
Notes to Applicants
POSITION
OVERVIEW
This position will assist with the planning, development, and implementation of strategies and programs to help facilitate community involvement with airport programs and initiatives. This position will also maintain a database of community organizations, publications/media outlets, and large events (festivals, sporting events, etc.) to assist with outreach opportunities, as well as an email and phone database of participants in engagement events to inform of past and future opportunities to engage.
In addition, this position will help to conduct neighborhood needs assessments and meet with neighborhood residents, leaders, and community groups to identify needs and available resources. Assisting with the facilitation of public dialogues and consensus building to identify and resolve issues between the City and various community stakeholders; assistance with securing venues, arranging for language interpreters, greeting attendees, and note-taking are key elements for this position.
In addition, this position will help to conduct neighborhood needs assessments and meet with neighborhood residents, leaders, and community groups to identify needs and available resources. Assisting with the facilitation of public dialogues and consensus building to identify and resolve issues between the City and various community stakeholders; assistance with securing venues, arranging for language interpreters, greeting attendees, and note-taking are key elements for this position.
SKILLS
ASSESSMENT
A skills assessment will be required for this position.
DRIVING REQUIREMENT
This position requires a Valid Texas Drivers License or the ability to acquire one by your hire date. External New Hires must meet the
City of Austin’s Driver Record Evaluation (
DRE
) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.
APPLICATION
INFORMATION
- A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
- Please list your complete employment history, to include all job duties, responsibilities, and employment dates, on your online application.
- The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
- Resumes will not be used to qualify for the position and will not be used to recommend salary.
- Supplemental information or changes to your application will not be accepted after the job posting closes.
- The responses to the supplemental questions inquiring about experience should be reflected on your application.
VETERAN
Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
ESSENTIAL PERSONNEL
This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.
CRIMINAL HISTORY BACKGROUND CHECK
The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.
GOOD STANDING – DEPARTMENT / DIVISION EMPLOYEES
Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.
LANGUAGE
Must have the ability to read, write, and fluently speak in English.
OVERTIME
Overtime may be required with or without notice.
WORK HOURS
Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.
SHIFT INCENTIVE
Shift work includes shift differential incentives for evening and night shifts and weekends.
SHIFT INCENTIVE
Shift work includes shift differential incentives for evening and night shifts and weekends.
DEPARTMENT
MAY
CLOSE
THIS
JOB
POSTING
AT
ANY
TIME
AFTER
7
DAYS
.
Pay Range
$30.14 – $37.68
Hours
Monday – Friday 8:00 AM – 5:00 PM
- Hours may change depending on departmental needs.
- Work hours may include after-hours, holidays, and weekend work.
Job Close Date
05/25/2023
Type of Posting
External
Department
Aviation
Regular/Temporary
Regular
Grant Funded or Pooled Position
Not Applicable
Category
Professional
Location
Austin Bergstrom International Airport (AUS)
Preferred Qualifications
- Experience planning and executing community events.
- Experience working collaboratively with stakeholders and organizations that have opposing views and objectives.
Experience building relationships with homeowner associations, community organizations, and other advocacy groups.
Experience developing communication pieces to support community outreach programming and deliverables.
Bilingual, oral, and written.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Assists with the planning, development, and implementation of strategies and programs to help facilitate community involvement with City departments, programs and initiatives.
- Researches and helps develop and implement City policies, procedures, and protocol designed to engage community input on various City programs and initiatives.
- Researches best practices in community engagement nationally and globally and briefs staff on these best practices.
- Maintains a database of community organizations, publications/media outlets, and large events (festivals, sporting events, etc.) to assist with outreach opportunities.
- Maintains an email and phone database of participants in engagement events to inform of past and future opportunities to engage.
- Monitors digital engagement on SpeakUpAustin.org, social media, phone messages, text messages, etc., and moderates online discussions as needed.
- Helps conduct neighborhood need assessments, meets with neighborhood residents, leaders, and community groups to identify needs and available resources.
- Assists with the facilitation of public dialogues and consensus building to identify and resolve issues between the City and various community stakeholders; assistance may include securing venues, arranging for language interpreters, greeting attendees, and note-taking. May also facilitate such dialogues.
- Assesses various community concerns, values, and opinions on City projects, programs, and initiatives, and presents findings to City staff.
- Keeps accurate records of comments made by public in meetings and other settings (online forum, etc.), analyzes, and summarizes key themes and findings.
- Consults with City staff to develop and implement public information training materials, bulletins, and presentations.
- Assists with maintaining effective relationships with community leaders, City Officials, the media, and the general public.
- Helps track community issues through various media such as written reports, conferences and community meetings.
- Plans forums, walking tours, conferences and other community events and meetings with City staff.
- Conducts community research and responses to technical documents issued by City departments, developers and other jurisdictions.
- May represent the City at Council meetings, boards and commissions, and community events as needed
- May train and lead others as well as oversee the work of student interns or temporary employees
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of community organizing and neighborhood development techniques.
- Knowledge of city practices, policies, and procedures.
- Skill in planning, organizing, and time management.
- Skill in data analysis, problem solving, and summary of key findings and conclusions.
- Skill in using computers and related software.
- Skill in handling multiple tasks and prioritizing.
- Skill in oral and written communication.
- Skill in interpersonal communication.
- Ability to review and research large volume of materials and summarize in easily comprehensible formats for City staff.
- Ability to develop new initiatives and work with service providers to plan and coordinate services.
- Ability to establish and maintain good working relationships with other city employees and the public.
- Ability to work with community representatives to identify and address local needs.
- Ability to use conflict resolution and negotiation.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to work well with individuals from a variety of different backgrounds and experience, including community leaders, residents, service providers, local officials and elected representatives.
Criminal Background Investigation
This position has been approved for a Criminal Background Investigation.
EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within
the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
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