Job description

Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 24 outpatient health centers in El Paso, Teller, Lincoln, Adams and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves 89,000 patients in the Pikes Peak & East Central region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Compensation (Pay): $16.25 to $23.56/hourly, based on experience.

Summary of Benefits:

• Medical, Dental, Vision, Life, STD, LTD
• 403(b) Retirement with Company Match
• Paid Time Off
• Tuition Assistance
• Perks Rewards
• Employee Assistance Program

https://www.peakvista.org/careers/employee-benefits-guide

Job Summary: Responsible for helping patients and their families to navigate and access community services, and other resources and adopt healthy behaviors. The CCC Liaison supports providers and Case Managers through an integrated approach to care management and community outreach. As a priority, activities will promote, maintain, and improve the health of patients and their family. CCC Liaison provides social support and informal counseling, advocates for individuals and community health needs, and provides services such as basic first aid, blood pressure screenings, and simple wound care.

Essential Duties and Responsibilities:

• Responsible for establishing trusting relationships with patients and their families while providing general support and encouragement.
• Assists families and patients in community and home settings as determined by established algorithm to remove barriers related to access services.
• Works with families and patients from diverse backgrounds in reducing cultural and socio-economic barriers between patients and institutions. Builds family and patient capacity to address health and social issues through education, care coordination, and community outreach.
• Provides advocacy and support as needed to remove barriers that inhibit families and patients from receiving enabling services as needed. This can include helping families and patients fill out paperwork for medical insurance, housing, WIC, etc.
• Identifies trends in barriers experienced by families when seeking care and provides data to care team members and the population health department.
• Knowledgeable about community resources appropriate to needs of patients and families.
• Researches and classifies community resources that will be of value to families and maintains a community resource database.
• Provides ongoing follow-up, basic motivational interviewing, and goal setting with patients/families.
• Follows up with patients via phone calls, home visits, and visits to other settings where patients can be found.
• Works closely with medical providers to help ensure that patients have comprehensive and coordinated care plans.
• Attends appointments with PCP and specialists if needed by the patient or family.
• Provides referrals for services to community agencies as appropriate.
• Works with patients, care teams, and community partners to obtain, follow through on, and close social referrals.
• Communicates with patients and care teams regarding the status of referrals and outreach efforts.
• Helps patients connect with transportation resources and provide appointment reminders in special circumstances. Transporting patients based on Peak Vista policy.
• Promotes and demonstrates the mission, vision, and Core Values of Peak Vista.
• Develops and maintains good working relationships with all departments, the management team, medical staff, and leadership.
• Embraces cultural diversity amongst ourselves and our community.
• Responsible for the human, financial, and material resources as well as data and information entrusted to us.
• Strives to deliver the best outcomes and highest quality service.
• Demonstrates knowledge of and adherence to the Compliance Plan and conflict of interest requirements.
• Enhances the effectiveness, efficiency, and productivity of the department by contributing to and participating in departmental performance improvement goals.
• Other duties may be assigned.

Supervision Exercised: None

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Spanish bilingual preferred.

Education/Experience:
Education: High school graduate or equivalent required; Associate Degree in Business Administration or related field preferred. Successful completion of a Community Health Worker formal training program such as from a college or other educational institution is preferred. Medical terminology and/or background preferred.
Experience: Experience working in a multi-cultural setting. Experience working in a community-based setting for at least 1 to 2 years preferred.

Certificates and Licenses: EMT, Paramedic, or Certified Nursing Assistant preferred; Current CPR (BCLS) certification required. Valid Colorado driver's license and proof of insurance. Must meet and maintain driver criteria as prescribed by Peak Vista's insurance underwriter.

Computer Skills: Basic computer skills required; electronic health record (EHR) experience preferred.

Other Skills:

• Understand the community served, and community connectedness.
• Good communication skills, such as listening well, and using language appropriately.
• Ability and willingness to provide emotional support, encouragement, and motivation to patients.
• Good organizational skills to handle multiple priorities while remaining professional and calm.
• Ability to work with many diverse people, including children and teenagers.
• Strong level of confidentiality due to the sensitivity of materials and information handled.
• Ability to make suggestions on workflow or system efficiency and effectiveness.
• Ability to work independently and be self-directed and flexible.
• Ability to prioritize.
• Ability to work at a high-volume level of accuracy.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OSHA risk level/work environmental hazards: This position has been categorized as OSHA Level One (1). See Exposure Control Plan for details.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 30 pounds. While performing the duties of this job, the employee is frequently required to stand and walk. The employee is occasionally required to sit, moderate bending, moderate energy requirements and fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Able to travel as required and meet patients at locations as needed.

• Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.

**PVCHC participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee's I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

In order to protect the health and safety of our workforce, patients, and communities we serve, Peak Vista Community Health Centers (PVCHC) now requires all employees to provide proof of full vaccination for COVID-19 or apply for and be granted a medical and/or religious exemption. For more information on PVCHC's response to COVID-19, please visit our website at https://www.peakvista.org/.

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