This job requires that you be fully vaccinated against COVID-19.

Who We Are:

Established in 1975, Non-Profit Yakima Neighborhood Health Services serves patients in the areas of Behavioral Health, Family Dentistry, Internal Medicine, Women’s Health, Primary Care, Pediatrics, Vision Care and Pharmacy. Our mission is to provide affordable, accessible, quality health care, promote learning opportunities for students of health professions, end homelessness and improve quality of life in our communities.

Yakima Neighborhood Health Services is an Equal Opportunity Employer. We celebrate diversity in the workplace and are committed to an inclusive work environment.

Why Work at Yakima Neighborhood Health Services?

• We were the first Health Center in the state to achieve the highest level of recognition possible as a Patient-Centered Medical Home and we are accredited by the Joint Commission.
• We are guided by Organizational Values of Commitment, Professionalism, Quality/Excellence and Compassion.
• We take care of our employees with Medical, Dental, Disability and Life Insurance, PTO, 9 Paid Holidays and access to Fitness Centers.

Our Ideal Candidate: We are looking for a team member that is passionate about serving our community of patients and enjoys working in a team! Some technical requirements for this position are:

• Knowledge of community services, social services, and community resourcesrequired.
• Ability to speakclearly and concisely.
• Required bilingual inEnglish/Spanish; convenient if ability to sign.
• Candidate must not have been sanctioned or excluded from participation infederal or state health care programs by a federal or state law enforcement, regulatory, or licensing agency.
• Ability to successfully pass a background check in relation to the position applied for.
• Valid driver's license

Day to Day:

• Assist clients in obtaining health services, addressing barriers that may prevent access to care. This includescoaching in the use of technology to access patient portals and telehealth for medical, behavioral health, andsocial service care.

• Assist clients in obtaining Smart Phones or other devices available through state/federal programs, includingManaged Care Organizations, so they can utilize telehealth for health and social services.

• Assist clients in scheduling virtual visits for medical or behavioral health, setting up their smart device for virtualvisits, and coaching them to confidently be able to conduct virtual visits independently. This may involve theCHW accompanying the patient/client at the beginning of several visits to successfully start each visit in aconfidential area, and then leave the patient in a confidential space for the visit, still being available for technicalhelp if needed.

• Assist clients in accessing health care information via patient portals to obtain their own health information,request medication refills, and communicate with their health care team using technology from their home ordwelling unit.

• Provide assessments and screening for Social Determinants using approved tools.

• Assist clients address other barriers to care ie. Language, transportation, insurance needs, etc.

• Assist clients address emergent needs ie food, shelter, clothing, etc.

• Provide health education, as directed, using appropriate health aids.

• Attend case conferences or morning huddles as needed to address the comprehensive needs of the client.

• Client contacts may be conducted in the clinic, client dwellings, streets, or other outdoor settings

• Document contacts and interactions in Electronic Health Records.

• Participate in quality assurance activities and peer review as requested.

• Maintain organized, clean, efficient and confidential work area.

• Represent YNHS in local meetings as requested.

• Perform related work and other tasks as requested.