Job description

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Community Support Specialist (Service Locator Tool Manager) - MaineCare in Augusta, ME

JOB DESCRIPTION

The DHHS Office of MaineCare Services (OMS) administers the Service Locator Tool (SLT), which helps Mainers identify the availability and capacity of various health services and providers across the state. As the initial priority focus, this tool allows individuals to identify and access substance use and mental health treatment and recovery services.
The SLT is developed and maintained in partnership with the DHHS Office of Behavioral Health, Office of and Child and Family Services, and other state offices. As a key component of Maine’s Opioid Response 2021 Strategic Action Plan, the SLT aims to reduce barriers to critical treatment and recovery services by providing a user-friendly web-based platform that will connect individuals with services and identify service availability in in a timely manner. Additionally, the SLT enables referring providers to send electronic referrals to a network of treatment providers and offers reporting analytics for these organizations. The SLT includes a public-facing system and a provider-facing system. The public-facing system will include both individual providers and facilities, including smaller providers and individual practitioners and recovery services. The provider-facing system will include a network of 30 organizations (which may include multiple sites and locations).
The SLT Manager will manage the planning, implementation, and day-to-day oversight of the SLT. The SLT Manager will be the primary point of contact with the SLT vendor and multiple state and community stakeholders to ensure the successful implementation and operation of the SLT. The SLT Manager will provide oversight of the SLT contract with the vendor and will ensure the SLT meets the deliverables as specified in the SLT contract.

This position is responsible for:

• Developing work plans, progress status updates and reports for work teams, leadership, stakeholders, and funders, as required
• Supervising the SLT Information Technology Manager
• Building and maintaining relationships with multiple internal and external stakeholders

Developing and implementing the stakeholder outreach and engagement plan, including but not limited to:
Ensuring the goals and objectives of the provider network are clearly defined
Organizing and facilitating work groups, team meetings and presentations to include internal and external partners

• Collaborating with internal representatives of the Maine Health Data Organization (MHDO), Office of MaineCare Services, Office of Behavioral Health, Office of Child and Family Services, Office of Information Technology; associated contractors, and other offices as needed, to ensure the proper integration of the SLT with state systems to ensure a coordination, and alignment, and increase efficiencies in order to meet the needs of SLT users.
• Communicating with users as necessary
• Review data identify quality assurance and quality improvement opportunities and follow up with individual and small providers, the Provider Network and internal offices as indicated.
• Participating in user testing.
• Ensuring that the SLT’s functionality, technical requirements, reporting, analytics, marketing, and outreach activities are implemented as identified in the work plan and meet the designated requirements.

Tracking and communicating issues to supervisor.
Working in partnership with Office of Behavioral Health to ensure the specialized training of Maine’s 2-1-1 staff

The ideal candidate for this position will possess:

• Strong project management, planning and organizational skills;
• The ability to collaborate effectively with diverse groups and stakeholders
• Strong oral and written communication skills
• Data analysis and reporting skills
• The ability to comprehend and problem solve complex scenarios to achieve objectives
• The ability to review multiple data sets and interpret to a variety of stakeholders in a meaningful manner
• The ability to think strategically
• Experience working with substance use, mental health providers and health systems
• Knowledge of substance use and mental health access and service systems
• Knowledge of the health care delivery system
• The ability to manage multiple priorities simultaneously

REQUIREMENTS:
A Bachelor’s Degree in Public/Community Health, Health Administration, Health Sciences or Health Education; Public Administration, Government, Social Work, or a closely related field and three (3) years professional experience in the planning, development, coordination and/or evaluation of health programs or services -OR- an equivalent seven (7) year combination of education, training, and experience.
The background of well-qualified candidates will demonstrate the following competencies:
Strong analytic and problem-solving skills.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role: [compensation range here]. In addition, SSO provides a range of benefits for this role.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides the following reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an e-Verify participant.

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