Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe – working from home or one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

You Will

In this role, you will be responsible for tracking budget adherence, administering vendor relationships, and recommending courses of action where the consequences of error can be substantial. You will closely partner with Human Resources Business Partners (HRBPs) and Global Compensation leadership to identify, then update or reimagine, how we compensate and reward our employees for the work they do on our client’s behalf. Data ownership, assessing compensation competitiveness, recommending how we prioritize our spending, and helping make sure our processes are effective and fair are the cornerstones of the role.

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• Implementation: Often include design, documentation, and rollout of communication and training materials, answering questions from HR partners and general management, and audits of program compliance with project plans and corporate principles.
• Systems Optimization: Partner with HR Systems and Reporting teams to leverage our HRIS system (SuccessFactors); actively collaborate with HRBPs across our global locations to improve data accuracy; and provide value-added reports to leadership.
• Compensation Program Evaluation and Design: Investigate regional or functional unit pay practices, then identify and collect relevant data and construct models to project costs and assess program effectiveness. Based on findings and input from peers, make recommendations to HRBPs and Compensation leadership on how to prioritize opportunities.
• Compensation Planning: Provide support to execute the annual bonus planning cycle and support analytics to manage annual incentives ensuring they address quickly changing business needs, are market competitive & manage for internal consistency. May perform other additional ad-hock compensation projects/responsibilities as assigned.

You Have

• Three years+ of relevant experience in an individual contributor compensation role with demonstrated success in managing base pay, incentive administration, merit administration, and acting as subject matter expert for a unit of a large, multi-location employer.
• A four-year degree is required. CCP designation preferred.
• Ability to independently maintain productivity and progress toward annual goals.
• Ability to field and independently respond to questions from colleagues spanning nearly 30 countries.
• Ability to create presentations for executive-level communications.
• Ability to work collaboratively and develop solid working partnerships with all levels across different teams.
• Deep analytical skills; ability to analyze large amounts of data and develop sound recommendations.
• Strong Excel skills required (lookups, pivot tables, formula development).
• The ability to lead with influence rather than authority is needed for success.
• Ability Ability to travel in all major modes of transportation with domestic and international travel required – less than 10%.

Our Perks

Competitive salaries, benefits, 401K contribution matching and paid time off.

Onsite and remote work at home available (depending on the market).

Fun and engaging company-wide initiatives, including our SitelFit wellness program.

Growth opportunities through various development programs.

Employee discounts.

Casual dress code.

Excellent work culture.

Join the #SitelLife

GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts.

GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there.

WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

BE BOLD, BE YOU. #SitelLife represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.

Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Sitel Group® is proud to be an Equal Opportunity workplace.