Be a part of something great! The Canopy by Hilton Minneapolis Mill District and Aloft Minneapolis is currently seeking an experienced Complex Sales Manager to join our team! As a member of our team, you will represent the Marriot & Hilton brand and bring our mission and values to life!

Our commitment to people and our vision for the future, combined with our history of success spanning decades, makes Sherman Associates who we are. We have become an industry leader by fulfilling our mission of Building Communities, Enriching Neighborhoods, and Empowering People.

These are Sherman Associates' franchise locations.

This role is responsible for partnering with management to drive the Sales & Marketing efforts for the hotel and build strong client relationships. The goal is to maximize negotiated group and transient rates in conjunction with over-all revenues. Works closely with support departments that impact sales, and provides outstanding customer service on behalf of the property and ownership. Creates and maintains a unique guest experience, execute on brand standards, and builds awareness of hotel and over-all brand in the local community.

ESSENTIAL FUNCTIONS

• Ensures the sales call process is generating maximum profit for the hotel by implementing marketing strategies; analyzes trends and tracks results
• Champions, prospects, fosters engagement, and raises awareness of the brand
• Implements national brand sales programs by developing relationships and fostering both field marketing and revenue management relationships
• Maintains sales projections and/or goals by mix of business
• Keeps current with supply and demand, changing trends, economic indicators, and comp set activities
• Provides hands-on support for sales team as leads are generated and new business moves through the sales cycle (from the initial inquiry to definite status)
• Networks to identify prospect clients and maintains relationships with existing clients by discussing their evolving needs and assessing the quality of our company’s relationship with them
• Develops and implements new sales initiatives, strategies and programs to capture key demographics
• Continually develops knowledge of the business climate, geographic market, and competition for new and existing accounts
• Networks and prospects new and existing accounts while developing and maintaining excellent client relationships and overall CRM skills
• Responsible for selling / coordinating group blocks and event space to include food and beverage
• Develops and delivers account strategy relating to overall hotel performance
• Responsible for effectively managing revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability
• Responsible for utilizing sales tools/systems to accurately identify, report, forecast and communicate sales data. Ensures integrity of sales data by documenting information in specific brand software on a regular basis
• Responsible for client satisfaction and CRM excellence by ensuring the clients’ needs, wants, concerns and accolades are responded to in a courteous and timely manner as mandated by respective hotel brand and as expected by ownership
• Ensures effective communication of client needs from sales department to appropriate operational departments
• Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals
• Ensures all company, brand, and department specific training requirements are met
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs
• Completes other tasks and duties as assigned based on business needs

Required Experience:

• 
  Minimum of 2 years of experience in hotel sales; or an equivalent number of years of education and sales experience
• Proven track record of great guest services scores, meeting brand standards, solid business references and national brand experience strongly preferred
• Excellent verbal, written and presentation skills; ability to communicate effectively with community partners, vendors, external parties, and across internal divisions
• Ability to learn and understand profit and loss statements, as well as the ability to assist GM and DOSM to create and adhere to an annual budget
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

WORK ENVIRONMENT

• This job operates in a professional office environment
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Exposed to ambient room temperatures, lighting and traditional office equipment found in a typical office environment; quiet to moderate noise level

PHYSICAL REQUIREMENTS

• Must be able to sit or stand at a desk or other areas of the property throughout the day based on business needs
• Must have the ability to move around freely throughout the property and office, and necessity varies from day to day
• Must be able to exert well-paced ability to reach other departments of the hotel in a timely manner
• Must be able to lift up to 25-30 lbs. occasionally
• Requires grasping, writing, sitting or standing, moving about freely, repetitive motions, bending, and communicating effectively

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.
From: Sherman Associates

Benefits:

Sherman Associates strives to lead the market in the benefits we offer. In addition to medical, dental, vision and supplemental benefits, what sets us apart includes

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• Paid holidays and robust PTO program
• Best in class learning and development opportunities
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match