Ingram Content Group (ICG) is hiring for a Computer Operator to join our team in LaVergne, TN (Greater Nashville Area). This individual will operate and monitor systems performance through online dashboards and system consoles. Foresees problems that may occur during operations and takes preventative action. This individual monitors both Mainframe Control-M and Control-M Enterprise. This person contacts Production Control Group or IBM Tech Services on any system performance issues or when serious events occur.

This position shift schedule: Wednesday-Sunday 11pm- 7am CST

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation.

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

Required Qualifications:

• High School Diploma or GED
• 6 months of computer operations experience or 1 year of College or Technical School in a computer operations-related field

Preferred Skills:

• Degree in Computer Science
• Experience providing customer service for internal clients

Key Responsibilities:

• Manages operations print jobs as assigned.
• Conducts weekly IPL of mainframe and iSeries based on provided documentation and thorough training.
• Logs incoming incidents into company ticketing systems during overnight hours. Contacts on-call resources as necessary for critical incidents.
• Monitors systems for successful backups.
• Initiates critical incident bridge calls during overnight hours as necessary.
• Conducts daily walk-throughs of company data center, looking and listening for system visible alerts as well as ensuring data center cleanliness.
• Maintains physical security of data center, allowing only those with approved badge access and coordinating access to those who do not as required.
• This list is not exhaustive

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 10 vacation days & 10 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
  • Wellness program with access to onsite gym and basketball court for associates
• Avid reader? Numerous opportunities to engage with books and authors
  • Free card registration at the Nashville Public Library
  • Discounted offers to self-publish with IngramSpark®!
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Take breaks or brainstorm in our game room with ping pong & foosball
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish