Job description
For those who seek the best, there's only Stein.
Stein Eriksen Lodge: an authentic European lodge nestled mid-mountain at the acclaimed Deer Valley Resort in Park City, Utah. Named after Norwegian Olympic Gold Medal skier Stein Eriksen, the Lodge is known as a premiere year-round destination.
Why work for the best?
The Stein Collection creates legendary experiences for our team members, guests, and owners at all four of our properties: Stein Eriksen Lodge, Stein Eriksen Residences, The Chateaux Deer Valley, and The Chateaux Residences. We believe that our goals are realized through commitment to our team members, where every person is a valuable asset and key ingredient to success.
We consider ourselves very fortunate to be based in Park City, a vibrant, community-oriented town, and consider it our duty to contribute, support, and partake in these extraordinary efforts. As a long-established icon and ever-growing brand, Stein Collection employs hundreds of hard working, diverse, and exceptional team members year-round. More than 70 team members have been with us for 10 or more years and we attribute our staff loyalty to the positive and respectful company culture our team fosters.
Remote Concierge
Hotel guest liaison; must ensure that all guest requests are met in a timely and sufficient manner; information agent for area activities/events. A concierge must apply patience, tact, and resourcefulness in meeting the many and varied demands of our guests.
Essential Functions:
- Monitor Alice and concierge email for Stein Eriksen Lodge, Chateaux, and Stein Residences.
- Fill Pending requests in Alice by contacting restaurants and vendors in a timely manner.
- Send Pre-Arrival emails to guests.
- Maintain concierge logs, ticket requests, and local information in Alice
- Respond to general email inquiries.
- Potential to take phone calls from home’
- Provide electronic copies of recommendations, grocery lists, other information as requested by guests.
- Provide summary reports of vendor usage and transportation volume as requested by management.
- Communicate with onsite concierge to ensure guests are taken care of in a timely manner.
- Maintain and share vendor changes with concierge and management when necessary.
- Abide by Forbes standards and help ensure highest levels of service at all properties.
- Assist concierge management on related items as needed.
Stein Eriksen Lodge, Park City’s only Forbes Five-Star Hotel and Spa, offers:
- Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
- Competitive wages and bonus plans to recognize your dedication and service with us
- Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
- Flexible schedules and time off policies to accommodate family, school, and other activities
- Weekly raffles for tickets to events such as the Utah Jazz, Grizzles, and Salt Lake Bees
- Monthly team member appreciation events and recognition programs
- Hotel room, spa, dining, shopping, ski/snowboard rental discounts available
We pride ourselves on being an EEO. We are committed to hiring a diverse workforce.
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