Job description
General Schedules we are looking to fill:
Sunday-Wednesday: 12:00am-10:00am EST
Monday, Thursday, Friday, Saturday: 12:00am-10:00am EST
Monday, Thursday, Friday, Saturday – 02:00pm-01:00am EST
Sunday-Wednesday: 02:00pm-01:00am EST
Modivcare is looking for an experienced Contact Center Supervisor. You will work with the leadership team to meet all performance metrics associated with operations. You will oversee leadership, development, and management of staff. You will report to the local contact center leadership
You will...
- Build management routines and disciplines.
- Lead by observations and coaches in the moment.
- Conduct and document coaching, annual reviews, live service observations and 1:1's.
- Performance manage: attendance, schedule adherence, developmental plan, and performance plan.
- Prepare and organize team meetings/training.
- Answer employee questions and takes escalated calls.
- Recruit and obtain schedule movements (i.e. extra hours, shift/break changes, PTO, extra hours).
- Help with candidate screening, interviews, hiring and new employee onboarding.
- Evaluate employee overall performance.
- Recognize employee achievements and promote Modivcare core values.
- Champion companywide program (supporting changes).
- Approve employee payroll.
- Identify and help develop process improvements.
- Live monitor queues while communicating needed changes to the National Command Center.
We are excited to speak to someone with the following...
- High school diploma or GED
- 3+ years of contact center experience.
- Knowledge and proficiency of contact center management tools and principles; knowledge of and proficiency in quality improvement processes.
- Experience dealing with crisis and ability to create processes that benefit the entire team.
- Data analysis skills and can report on center performance.
- Can type 35+ words per minute.
- Experience using Microsoft suite.
- Read and write English fluently.
- Leadership experience
We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package including the following:
- 3 Medical Plans with Prescription Drug Benefits
- 2 Dental Plans
- Vision Benefits
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Legal Services
- Critical Illness, Accident, Hospital Indemnity and Cancer Insurance
- Tuition Reimbursement
- Relocation Services
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Modivcare. Because we care...always.
5 brands have joined together for one calling and we recognized an important need--to improve access to care by addressing the social factors that influence patient health outcomes. Our roots as a logistics leader have laid the foundation for our transformation into a tech-enabled healthcare company making better connections to care.
Salary starting at $47,206 annually
Bonus eligible based upon individual and company performance
Modivcare requires all employees to be vaccinated for COVID-19. Modivcare is an equal opportunity employer and consistent with federal, state, and local requirements, will consider requests for exemptions from this policy as required under the law.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Job Type: Full-time
Pay: From $51,927.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Edison, NJ 08817: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 1 year (Preferred)
- Call center management: 1 year (Required)
- Call center: 3 years (Preferred)
Work Location: Hybrid remote in Edison, NJ 08817
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