Job description
This position will partner with and provide day to day operational support to the Operations managers to exceed office and company goals, develop and grow clients and staff. The Coordinator, Client Operations is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies. Operations Coordinator ensures smooth operations of various processes that contribute to an organization ensuring operational effectiveness. Working with the operations team, the position also contributes to the development and implementation of organizational strategies, policies and practices.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in a job description. Our top priority is finding the best candidate for the job and if you are interested in the position, we would encourage you to apply, even if you don’t believe you meet every one of the qualifications below.
- Partner with and provide day to day support to the Operations Managers to exceed office and company goals, develop and grow clients and staff.
- Providing office with overall operations support.
- Enforcing standard operating procedures (SOPs) at 100%.
- Assist in workflow between account teams and support departments and trouble shoot any issues.
- Provides a backup resource for Client Service.
- Responsible for first line support and expert knowledge of Business Systems.
- Assist in overall database cleanup and maintenance
- Monitoring and following up on all billing and collections issues ensuring that staff processes are within the established Radancy standard time frame. .
- Coordinate PTO for the office and ensure client coverage
- Administers seating plan and office set up for new employees.
- Coordinates schedules and logistics for office visits (other Radancy personnel, offices, candidate interviews, media/vendor partners, etc.).
- Identify and report to management areas that need restructuring, retraining or more support.
- Training and hands on support for Account Executives.
- Working with Operations Managers on monthly training plan for personnel to include both group and individual training sessions that can be delivered on-and/or off-line.
- Participate in the development and monitoring of new operational approaches and processes to determine efficiencies and results
- Reviews weekly reporting of revenue, costs and collections, discuss variances and assist in the implementation plans for improvement.
- Review sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage, organize and fulfill ad hoc operational requests in support of the Operations Managers
- Assist with annual budgeting and planning process for the organization's annual budget
Secondary Functions:
- Liaise with other local and regional teams to share knowledge and best practices
- Evaluate internal and external data to provide client-revenue analysis to assist in identifying areas of opportunities for growth
- Review and monitor individual/office performance levels to identify trends and/or developmental needs.
- Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
- Assist in analyzing the financial profit and loss and operating earning budget plan to assist management in meeting objectives
- BS/BA or equivalent experience required & 5+ years’ experience in Advertising client service, recruitment advertising/ HR experience preferred and management.
- 2+ years digital or online advertising industry experience preferred.
- Must have superior leadership, management, and communication skills. The ability to roll-up sleeves and lead by example at both strategic and tactical levels.
- Passion for technology and its use in driving revenue, client satisfaction and efficiency.
- Ability to work autonomously as well as part of the team.
- Flexibility to accommodate change and thrive amid ambiguity.
- Exceptional communication skills (both written and verbal) and openness to providing feedback to help iterate the business.
- Ability to balance revenue, client satisfaction and operational responsibilities while meeting deadlines.
- Strong knowledge of Excel, PowerPoint and other MS Office tools.
- Strong quantitative and analytical skills.
Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.
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