The Civil Division of Hennepin County District Court invites qualified applicants to apply for a Court Operations Associate position. This is a diverse, professional environment that promotes equity for all court staff and court users. The Civil Division areas include:

• 
  Civil Filing – Handles civil lawsuits, harassment cases, name change applications, implied consent cases and more.
• Conciliation – Also known as small claims court, handles civil cases involving claims of $15,000 or less.
• Housing – A specialty court that handles cases involving landlord and tenant disputes.
• Judgments – Handles entry and docketing of money and non-money judgments from judicial orders and from administrative defaults filed by plaintiffs.

This AFSCME-represented position will be assigned to Conciliation Court. Court Operations Associates in the Conciliation Division work individually and together as a team to provide excellent customer service to court users, many of whom are self-represented litigants, while using available resources to perform a variety of administrative assignments that require strong attention to detail and technological skills to match our fast-paced, high-volume, electronic environment.

The Conciliation Court Division is located on the third floor of the Hennepin County Government Center at 300 S. 6th Street, Minneapolis, MN 55487. Core business hours are 8:00 a.m.-4:30 p.m., Monday-Friday; but may vary depending on business need. Staff in this position are currently working both on-site and remotely, which may change depending on assignments and/or business need. Training is done on-site.

The Minnesota Judicial Branch offers a comprehensive benefits package. To learn more about benefits, click here.

Example of Duties

• Provide excellent customer service by assisting and communicating with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means.
• Provide courtroom support by working with judicial officers and other justice partners.
• Complete administrative work in an office and courtroom environment by performing high-level case processing, data entry, and financial transactions for conciliation court cases utilizing court technology systems to ensure the court record is accurately documented.
• Coordinate, communicate, and collaborate on work with team members to ensure efficient and accurate case processing.
• Process legal documents while reviewing for timeliness, statutory compliance, and proper document security as required by local and courtwide policies and procedures.
• Provide backup to other Civil departments (Housing Court, Judgments, and Civil Filing) as needed to ensure adequate office coverage and team goals are achieved.

Typical Qualifications

Minimum Education and Experience:

• High school diploma or equivalent.
• Experience providing customer service.
• Experience working in a clerical or administrative position (for example: bank teller, cashier, court clerk, legal assistant, medical billing specialist) OR a combination of equivalent education and experience.
• As this position will be working partially remotely after training, access to reliable internet connection is required.

Minimum Knowledge, Skills, and Abilities:

• Effective customer service and interpersonal skills, with the ability to de-escalate difficult customer interactions and work respectfully with people from diverse backgrounds.
• Team-oriented, with a positive attitude and the ability to establish and maintain respectful, effective relationships.
• Ability to communicate effectively both verbally and in writing with internal staff and the public.
• Ability to transition from one assignment to another with ease.
• Ability to multi-task and work well under pressure in a high volume, fast-paced work environment with excellent attention to detail and accuracy.
• Reliable, with the ability to meet commitments and keep work projects on task.
• Flexible and adaptable to change, with the ability to learn and apply new material and concepts.

Preferred Qualifications:

• Knowledge of legal and court systems.
• Proficient in Microsoft office Suite, with the ability to learn other job-related software.
• Experience with electronic document applications, workflow queues and web-based video and audio platforms.

Supplemental Information

The Minnesota Judicial Branch (MJB) is committed to providing fair and equal access to justice. If you share this same commitment, desire a meaningful career serving the public, and want the opportunity to make a difference for your community, consider a career with us. We celebrate and are committed to the principles of diversity and inclusion, and actively seek and encourage applications from persons with diverse backgrounds and characteristics. Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers, as well as appreciation for the teamwork and collaboration that is promoted within the MJB. To learn more about working for the Minnesota Judicial Branch, watch this video.

The expected starting salary for external candidates is at least $21.00 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and are eligible for State of Minnesota employee benefits.

Instructions for Applying:
Complete and submit your application online.

This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

All employment offers are contingent upon satisfactory results of a criminal background check. An employment offer may be rescinded if the background check identifies job related convictions.

Please contact Human Resources with questions regarding this posting via email: 4thRecruitment@courts.state.mn.us; or phone: 612-348-2298.

Equal Opportunity Employer:
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources via email: 4th.Human.Resources@courts.state.mn.us.

The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment, hiring, promotions, and other terms and conditions of employment be made without discrimination on the grounds of race, color, creed, religion, national origin, gender, marital status, status with regard to public assistance, membership or activity in a local human rights commission, disability, sexual orientation, or age. We value and encourage applicants from diverse backgrounds.