About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day & Night equipment alongside a generous line of parts and supplies. After 43 years in business, the company has 18 locations across Texas. The company is uniquely situated in the market because we are large enough to serve many locations in Texas while retaining the family-owned feel that started in 1979.

About the Position:

This role is responsible for supporting the credit and collections department for collections of outstanding accounts receivables from the existing client base. Additionally, this role will support all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. This position requires multi-tasking that includes considerable direct customer contact, customer service functions, and numerous clerical tasks and other duties as assigned by the Credit Manager. This position will report to the Credit Manager.

• Collect customer payments per payment due dates.
• Contact customer references and/or sales team regarding their credit applications to determine experience in the industry by phone, fax, and/or email.
• Resolve customer complaints.
• Identify issues attributing to account delinquency and discuss them with management.
• Review and monitor assigned accounts and all applicable collection reports.
• Provide timely follow-up on payment arrangements.
• Mail, email, or fax correspondence to customers to encourage payment of delinquent accounts.
• Clerical duties may include filing, credit releases, credit trade references, research, and other duties as determined by the Credit Manager.
• Abel to Identify bad debt or financial exposure.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and/or Experience:

• Considerable business background and credit/collections experience, preferably in a wholesale distribution environment.
• Fundamental accounting knowledge and experience.
• Good communication skills, both oral and written.
• Ability to work effectively with other personnel/departments within and outside the company.
• Self-starter and self-disciplined
• Precise and persistent
• Structured and confidential
• Objective and detailed

Computer Skills:

• Excellent computer and writing skills, including high proficiency in using MS Office with emphasis on Excel and Powerpoint.