Job description

Member Service Representative
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.

•Member Retention: Offer options to members to encourage them and show them that our facilities are a safe space that values the importance on combating the pandemic. We want to ensure members that we are here to help them and provide them options during these difficult times.

•Handle all front desk related activities

• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
• Assist in maintaining the neatness and cleanliness of the club.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Maintaining Cleanliness in the facility by routinely wiping down and disinfecting machines and areas in the gym.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.

Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Communication between staff and management team in regards to any issues or concerns that need attention.

.

Must be 18 years of age or older.

Location: 260 Bergen Turnpike Little Ferry NJ 07643

Company Information

Planet Fitness is an American franchise of fitness centers based in Newington, New Hampshire. Each gym features exercise equipment and fitness instructors to assist its members.

Job Type: Part-time

Salary: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

COVID-19 considerations:

We are consistently keeping facilities at the peak of cleanliness with disinfecting solutions that combat covid-19 and consistent walk-through of our facility to ensure all members are wearing masks properly while inside the facility.

Experience:

• Customer Service: 1 year (Preferred)

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Little Ferry, NJ 07643: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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